Guild Mortgage - Anne Fisher, Moses Lake, WA

Anne and her team were great. They walked me through the process step by step. They made sure I felt comfortable with any paperwork that we filled out. Any questions I had were answered quickly or I got a call back quickly. My only thing I didn't like was there were lack of communication at times and I would call after a few days of hearing nothing. But I was understanding because Frontier Title was horrid and supposed to communicate most of the stuff to me but didn't. But I would have appreciated Guild calling to make sure I knew after the 1st time this happened. But again not there fault. On the other hand when I would call to check on the status Guild always went above and beyond to make sure I was fully up to date. Since I did not like working with Frontier Title they would call them and then call me. But other than that Guild was amazing and I will work with them again in the future and also refer anyone I know to them as well. Especially to work with Anne.

We are beyond grateful to our Guild office and the employees there. Absolutely the best and highest level of customer service we have experienced in a long time. They truly are Rock Stars