Yakima Federal Savings & Loan Association, Prosser, WA

I don't usually have any major issues with the Prosser branch! Going through the drive through at times can be very long but I am sure there are reasons when those moments happen. They are just a local, in the valley, credit union and their online banking is a little behind on the times, which is why I am only giving 4 stars. Other than that, I am fairly pleased with them.

They don't even deserve 1 star. I tried to deposit money in my mom's account and was denied because all I had was a $100 bill. I was told that I needed to go get change and then come back to make a deposit since I wasn't a member. Obviously my mom needd to bank elsewhere if non bank members are treated like this. I won't be coming back nor recommending this bank.

Not a professional service I was expecting. Should have know when we had to stand at the tellers window for 40 minuets to open an account, instead of being taken to a more senior banker’s desk. Had to return several days later for help with Bill Payer on their online banking. Again only the teller tried to help, who couldn’t. I was told that to call the 1-800 number . I went to HAPA, sat with the banker who offered to set all my services , offered me coffee and water .( 30 minutes )

Personable people & attempt to help when things are seeming to be out of control banking issues!

I have banked with Yakima Federal for around 20 years and have been extremely satisfied. A special Thank you to Perla who works at the Prosser branch. Always professional and kind and does what she say’s she’s going to do. My new debit card was lost in the mail and she was able to get me a new card the same day by excellent coordination.

I don't usually have any major issues with the Prosser branch! Going through the drive through at times can be very long but I am sure there are reasons when those moments happen. They are just a local, in the valley, credit union and their online banking is a little behind on the times, which is why I am only giving 4 stars. Other than that, I am fairly pleased with them.

They don't even deserve 1 star. I tried to deposit money in my mom's account and was denied because all I had was a $100 bill. I was told that I needed to go get change and then come back to make a deposit since I wasn't a member. Obviously my mom needd to bank elsewhere if non bank members are treated like this. I won't be coming back nor recommending this bank.