Connection Credit Union, Silverdale, WA

I have had an account with CCU since before I was born. It is not my main bank, I used it mostly for savings and occasionally to pay bills. I haven't been using the account at all since I switched jobs. Somehow it became overdrawn and I received a letter that they had closed my account and if they didn't hear from me in ten days they would be sending it to collections! I have NEVER in my life had anything go to collections. They did not try to email me or call me before threatening collections. The lady I talked to said it had been overdrawn for a while, I don't understand why they didn't try a different means of communication! I'm a busy nurse, I work a lot, especially due to staffing issues. The first time I was able to go through my mail was because I was home extremely sick and happened upon this letter. Needless to say, I'm no longer banking with them. I was going to write a letter to their main office, but it appears that is who I talked to already. Who didn't even answer the phone saying thank you for calling etc. She answered sounding very annoyed saying "hello?" Who answers a phone at a business like that. .

I've had several experiences with banks and credit union's but I have never had so much special care and understanding like connection credit union provides. I am so thankful for their personal touch that so many other Bank's have lost. A special thanks to Kathy, for always being there for me. If you desire the personal touch and the individual customers service that they deliver, Connection Credit Union is the place for you.

Unfortunately I have yet another bad customer service experience with Connection credit union. My debit card was locked because of a transaction I made. It was made on Friday night and locked shortly after. In attempt to figure out how to unlock it I was met with no help from connection credit union. The one hotline they have over the weekend (because they are closed Saturday and Sunday) isn’t to help these situations, they are simply a shared branching hotline. After waiting until they open Monday morning I asked to speak with management, and spoke with JENNIFER B. It’s not surprise that customer service has taken a huge dive based on how this manager handled my call. Basically taking no responsibility for not having anyway to help this issue over the weekend with comments like, “we will never be open over the weekend” and “‘maybe you should bank elsewhere that is open over the weekend”. I’ve banked with connection credit union since I was 16 and would expect a more professional response especially from a manager. If you do not have assistance for these issues over the weekend at least have something on your website to tell me who to call. Jennifer continue to place the blame on the company that didn’t call me to verify the purchase but didn’t take any responsibility to even try to help me as a client feel like my membership was valued. I will be leaving this bank.

I've been a member since I was born (or at least had an account for me) and received great service for a majority of that time. I've received scholarships through them, and see the great things they try to do for the community. Even after moving away, I kept my account because things had always gone alright. However, the frustration I've had recently is making me consider closing my account and switching banks. After having fraud detected on my account about a month ago, they caught it, cancelled my card, and made sure no money was lost. She said they'd send me a new card the next day and I'd receive it in 7-10 days. A little long, but I could manage. However it has been a full month since this conversation and I still have yet to receive a replacement debit card. I've checked in several times since then as I was daily greeted by a empty mailbox, and given the same response about them using a new service to create chip cards (yay!) And that it was taking a little longer than normal. Further frustrated, I called today and was told due to a "slight delay", they still have not sent the cards, and they won't be sent out until next Tuesday (and I won't get it for 7-10 business days after that). I've been living off my credit card side January 18, and had no access to cash. If this all flows as they've said recently, it will have been up to a 45 day turnaround just to get a new debit card. I understand weather and new services have caused further delays out of the norm, but I hope they are able to speed up this process in the future for other members.

Usually great service and friendly workers. Only thing I would change is the structure of how they help customers during the pandemic. Right now as far as I know, my only option is the drive thru window which is usually fine, but some days the line piles up more than 6 cars, and sometimes people take 10-15 minutes to do a single transaction. Edit: I’m back at a later date and still waiting 30 minutes to do a simple transaction. The lobby is by appointment only, who makes an appointment to withdrawal cash?? Hopefully they can figure this out soon. If it were up to me I would switch banks, but my grandfather started this account for me.

Outstanding Credit Union. I have been a member for almost 40 years and have no intentions of ever leaving. Great family type atmosphere with emphasis on relationships!

I've had several experiences with banks and credit union's but I have never had so much special care and understanding like connection credit union provides. I am so thankful for their personal touch that so many other Bank's have lost. A special thanks to Kathy, for always being there for me. If you desire the personal touch and the individual customers service that they deliver, Connection Credit Union is the place for you.

I have had an account with CCU since before I was born. It is not my main bank, I used it mostly for savings and occasionally to pay bills. I haven't been using the account at all since I switched jobs. Somehow it became overdrawn and I received a letter that they had closed my account and if they didn't hear from me in ten days they would be sending it to collections! I have NEVER in my life had anything go to collections. They did not try to email me or call me before threatening collections. The lady I talked to said it had been overdrawn for a while, I don't understand why they didn't try a different means of communication! I'm a busy nurse, I work a lot, especially due to staffing issues. The first time I was able to go through my mail was because I was home extremely sick and happened upon this letter. Needless to say, I'm no longer banking with them. I was going to write a letter to their main office, but it appears that is who I talked to already. Who didn't even answer the phone saying thank you for calling etc. She answered sounding very annoyed saying "hello?" Who answers a phone at a business like that. .