In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we started the process to refinance our home. This time our circumstances were not as simple as they’ve been in the past. First, Shaun assured us on multiple occasions that this would be simple, you’ll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you’ll be signing docs within in a week, etc.
This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It’s disappointing but at least someone was finally honest with us.
We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.
Sam Parker
1 year ago
I've worked with thousands of lenders from all over the United States. Shaun Guerrero is a special kind of lender. He truly cares about every client in every financial and credit situation. These days, so many lenders only take the "easy" deals. Shaun will take the time to work with each client to ensure that they (and their families) are getting into the best possible situation. I would strongly recommend Shaun to any client looking for a home loan and any Realtor who is looking for a lender who will take pride in getting every possible client to the closing table for you!
Susan Mayer
1 year ago
As a first time home buyer with ALOT of questions and uncertainties about the entire process, Shaun Guerrero and his team at Fairway Mortgage treated me like family. I was welcome to call or come to the office ANYTIME I had questions, which I did almost daily, and they always took the time to explain everything so I could understand it. It was such a pleasant experience that I have been recommending Shaun and his team to anyone who is thinking of buying a home! Keep up the great work Fairway Team!!!
Not only did I find an amazing house to buy, I also found a few new friends!! Thank you Shaun and your incredible team.
Rico Jose
1 year ago
Went through Shaun and his team when buying my first home, couldn't ask for a better loan officer. He made the process smooth and easy, always kept me updated on the best rates. Shaun made sure everything met their deadlines to prevent any delay in the loan process. On top of that always took the time to update myself on the current status, in which my opinion is very a substantial factor. Will definitely be coming back to Shaun again for future home purchases.
Joel Chiprut
1 year ago
Its easy to say my mortgage guy is great and got me a great rate after you got what you wanted and everything went smoothly. It's another thing when things don't go smoothly and you're still able to give someone 5 stars.
Well with Shaun I was able to do that. He and his team are great people to work with who actually care about their clients but beyond that, they truly care about finishing what they promise. Anything less than that is a huge disappointment. You think you're upset when things go wrong, Shaun is driven by a sense of hating to fail. This kind of passion is what you as a home buyer or home owner should always look for in someone who is so important in one of the biggest investments you'll ever make.
I've been lucky, I've been able to work with some really good mortgage professionals in my life. So I have a high standard when it comes to what I believe is good and what is really good. The people I work with like Shaun know about rates and know how to explain them. What makes Shaun different though is his ability to keep going, pushing for better, asking why and why not and not stopping until he delivers your dream or your goal. What ever that is, he makes it his. There are not too many professionals out there that understand that, truly; and it shows when working with Shaun.
So look, you can go and use other people to help you buy or refinance. But if you're like me, and you care about your family and your money. You'll quickly find that going with Shaun is far and beyond the best decision you will ever make when it comes to your home. I'd do it again a 100 times over.
Thanks Shaun
Sam Parker
5 months ago
I've worked with thousands of lenders from all over the United States. Shaun Guerrero is a special kind of lender. He truly cares about every client in every financial and credit situation. These days, so many lenders only take the "easy" deals. Shaun will take the time to work with each client to ensure that they (and their families) are getting into the best possible situation. I would strongly recommend Shaun to any client looking for a home loan and any Realtor who is looking for a lender who will take pride in getting every possible client to the closing table for you!
DeAnna Salmon
5 months ago
In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we started the process to refinance our home. This time our circumstances were not as simple as they’ve been in the past. First, Shaun assured us on multiple occasions that this would be simple, you’ll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you’ll be signing docs within in a week, etc.
This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It’s disappointing but at least someone was finally honest with us.
We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.
Susan Mayer
5 months ago
As a first time home buyer with ALOT of questions and uncertainties about the entire process, Shaun Guerrero and his team at Fairway Mortgage treated me like family. I was welcome to call or come to the office ANYTIME I had questions, which I did almost daily, and they always took the time to explain everything so I could understand it. It was such a pleasant experience that I have been recommending Shaun and his team to anyone who is thinking of buying a home! Keep up the great work Fairway Team!!!
Not only did I find an amazing house to buy, I also found a few new friends!! Thank you Shaun and your incredible team.
DeAnna Salmon
1 year ago
Sam Parker
1 year ago
Susan Mayer
1 year ago
Rico Jose
1 year ago
Joel Chiprut
1 year ago
Sam Parker
5 months ago
DeAnna Salmon
5 months ago
Susan Mayer
5 months ago