Qualstar Credit Union - Tacoma Branch, Tacoma, WA

The bank associates were very energetic, and helpful. We had a trainee but she was on the ball!! Counted and recounted, double checked her inputs, and transfers. She and her trainer obviously were pumped because their “lobby music” just got fixed after months of a deserted, cricket chirping, bank lobby. Awesome people!

I give 5 stars to this branches Manager IVONNE Mendoza!! I've been in twice on two separate occasions and she is PHENOMENAL to work with. I highly recommend her for all of your financial needs. She is amazing. Shes prompted and consistent with responding to phone calls and emails. She is always going above and beyond our expectations to get us the best rates out there. Check her out you will not be disappointed best customer service experience. Highly satisfied!!

The customer service is great, Covid is a challenge, they have done excellently with all challenges.

Great location. Parking can be a bit challenging in terms of finding a spot close this Bank. There is plenty of parking.

I’ve been banking with them for eleven years and it seems like every two years they royally mess up my account to where I loose money. While they are randomly charging overdraft fees no matter your account balance you have to call them to reverse every time and they always give you the condescending “I can reverse the charge this one time”, even when it is their bad. The new one however is that I’ve called multiple times about my transaction history being out of order or on wrong days and not adding up to the balance I have. When I call about it they have me send screen shots to their IT desk and then never get back to you. I’ve talked to their main lady multiple times about my issues over the last eleven years and she always talks down to me. In 2008 I got qualstar because it was what all the tradesmen had and they were small and friendly, and everyone in Tacoma trades loved them. Now I see why everyone in my family and their buisness moved over to Sound Credit Union.

The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..🙂 She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.

This Qualstar branch has amazing and friendly people. They will welcome you with a smile. Rosalinda is very exceptional! She’s very jolly, friendly and extremely helpful. She will go out of her way to help. She has excellent customer service skills.

The place has a small town feel, even while it's in a bigger city. The tellers are friendly, it seems like they enjoy working with people. The folks answering the phones are just as helpful, able to help with a loan or an account setup with ease. While I still miss my old credit union that was absorbed by Qualstar, these folks have got it together, making the change nearly transparent.