HAPO Community Credit Union, Yakima, WA

I went in for a new debit card since HAPO prints their cards in house and it was so easy, Salvador was so helpful. The machine jammed and he assured me he could get it working and if not he had other options for me. I appreciate his patients and communication through the process.

Absolutely ridiculous wait time! And static noise for hold music. If I had the option to choose another bank I would!!! This bank has nice people but very inefficient work hours. 9am-530?!?!? Normal people work during those hours and don't have time to wait an hour on hold. The call back option doesn't even work. I am incredibly disatisfied with this Credit union. Have been trying to get ahold of someone for going on 2 weeks now!!!

Great customer service - helped me realize I had fraud done to me. Got me a new a card

Today I came in looking to apply for a credit card I was very nervous never applied before for one, first time expirence and I am a young applicant learning these things I would recommend Miliset Bustamente she is absolutely so knowledgeable she took me through the ropes made me feel so happy and even helped me set up my online banking the girl is great very patient focused and any questions she is excellent with helping you understand this process was a success she Definitely is what every friendly banker should be ! Thank you!

Was told masks were required AFTER 15 minutes of being INSIDE the bank. According to HAPO employees, COVID-19 only spreads after 15 minutes of you not wearing a mask?? Despicable. & the Assistant Manager was very unprofessional when it came to the issue & then made it personal when helping with our account instead of business professional and just doing her job. YIKES! The majority of negative reviews here does not surpise me. Hoping this is a better bank overall than what their employees and manager have displayed so far.

Always have such a wonderful customer service experience when I go into HAPO! Today Salvador T. was my teller and he was extremely kind, knowledgeable and helpful with my needs. Love being a member with this credit union and all the amazing employees 🤗 Thanks HAPO. …

Jenny was amazing! She was very helpful and took care of all my needs in a timely matter. Definitely recommend Hapo because of their friendly, professional staff!

Went through drive thru and was not greeted. When teller finally spoke through the mic she asked for my code word which I had wrote on the slip since I hate yelling it though the mic. And when I told her I wrote it on slip, she goes I know … More