Altra Federal Credit Union, La Crosse, WI

Helped me get my mortgage at a great rate during these trying times. Kelly Korish in particular was very patient with me. In person help has always been prompt and professional. Thank you Altra!

A lot of these negative reviews aren’t even the banks fault lol. I’ve always had an amazing experience with Altra.I recommend them to all of my local friends and family members. They refinanced my auto loan and gave me the lowest APR% I’ve been offered to date. I live in South Dakota and still continue to use them as my credit union. Even as far away as I am, I have had no issues that couldn’t be taken care of over the phone or through email. I highly, highly recommend this bank.

What an absolutely terrible place to bank. They screw over first time loan buyers in every way possible. They jack up interest rates that they claimed were fixed. No one ever knows whats going on, horrendous communication, no one ever has the right authorization—be sure to bring a crossword to do while they play phone tag because it could be awhile. Their covid relief plan will leave you paying double your loan. In a word it’s a scam. I’d pay a 15% interest rate anywhere else before I’d ever deal with this organization. They do not care about you. Their only priority is to keep money coming from you for as long as possible. They ruin lives and kill dreams by keeping you enslaved to your finances. Do yourself a kindness and RUN.

If you want decency, respect, a phone call returned or any honesty, I'd suggest banking elsewhere. The amount of hoop jumping to get any semblance of service is just unbelievable.

If I could give a -1 I would. I have an auto loan with Altra and I fell on hard times so I called credit services to see if there was anything I could work out until my disability insurance came through. They were unwilling to help me out at all. It was either pay or they come and take my only source of transportation. I understand I signed a contract with them, but given my situation and how I was faithfully making payments until recently I was hoping they would at least be more understanding of my situation. So today 11/25/19 I called and let them know that my disability insurance is coming through the lady got sort of short with me she said it’s either pay now or they come and get the car even though she has stated if I had income coming in she can help with my payments but instead she wants until my payment due date in order so they can start the repression process. I am very disappointed on how Altra has treated me. I wouldn’t recommend this bank to anyone especially if your are looking to get a loan.

Some of these reviews have me rolling. What is wrong with you people?? I LOVE this bank. Switched when I was young & stupid; they helped me with overdraft fees. They have sister banks which helped when I moved to the cities and their security is phenomenal!!!! I get alerted for activity that is unusual and have been declined for large purchases before I call and clear it. (Embarrassing but I'd rather that than be out thousands).

I have a .72 cent final payment on an old loan. After the online system was refusing to take a payment of less that $1, I called customer service, they assured me that member services can waive the $5 phone payment fee. They transferred me. Member services says there's no way to waive the $5 fee. (Insert eye roll), so I ask if they can just waive the .72 cents? Of course not! So now I have to drive to a branch to pay less than 3 quarters. Update: Kelly from my local branch reached out and was really helpful. She agreed to waive the fee and explained she'd look into the poor customer service further. Thanks, Kelly!

This organization will take every opportunity to charge additional fees and refuse requests such as closing your account. Highly recommend using a different financial institution. Their customer service is rude and combative. They advertise giving you a specific rate on services such as personal loans or car loans, then when you agree to run your credit the rate increases by 10%, or they interview you and treat you disrespectfully and ask for documents of information that is available within your credit report. Save yourself the hassle and select a different financial institution.