Marine Credit Union (La Crosse), La Crosse, WI

Would be 0 stars if possible. Worst bank, I have ever worked with in my entire life. Horrible record keeping, and when they make a mistake, they will tell you it's your fault and do nothing to help. Be sure to verify any payments you make towards loans and mortgages. They have a tendency to accept payment and not apply all or some of the payment towards the actual balance. Who knows where those funds go. I regret ever doing business with them. I have even had their own employees state they won't even bank with Marine it's so bad! They should not be allowed to be in business at all. Stay away from them if you can!

If I could leave a 0 star review I would. I have never been to a bank so unwilling to give you money you have in your account. They will put your money on hold without notifying you. They will not give an explanation as to WHY they hold your money. They decide to hold your money no matter how much you may have in your account and at the most random times. I expect money in my account to stay in my account until I do something with it. I should never have to go pay for something and have it declined knowing I have money but the bank secretly took it. A bank should not have people begging for their money back. I can not wait to close my account here as soon as they give my money back. They come up with so many ways to take from people.

Not impressed. The process to link an external account to set up automatic transfers was horrific. Like 28 emails, a dozen calls, multiple missed payments and unnecessary paperwork horrible. On top of that, I was given alternative payment methods which were complicated and cost money out of my pocket. I was told IN WRITING the payment would be cost free, but was NOT compensated when I was charged $10 to make a payment over the phone. I chose to double my interest rate to move my loan to a different credit union.

I banked at Marine Credit Union for almost my entire life until recently. My card was compromised (which I get, it happens!) and the process of getting funds back was ridiculous. I felt like I got a different answer every time I called the support line to figure out how to go about solving the issue and getting my money back. In addition to this, Marine's hours are and always have been horrible if you work a first shift job, the drive thru lanes are always backed up, and the customer service is lackluster as a whole. It didn't always used to be this way, but in the past few years it's gone so far downhill. I switched to another credit union in La Crosse and it has been nothing but a wonderful experience since I walked through the doors to set up an account. If you're looking for a bank or credit union, I'd avoid Marine Credit Union at all costs and find something different.

I completed an online application to refinance my vehicles with Marine Credit Union. The loan representative emailed me telling me that they can not give me a personal loan. I replied and told her that I am not applying for a personal loan, that we would like to re-finance our vehicles, which is clearly the loan that I had applied for online. She goes home sick and the next day she replies that she can not help us with our auto loans either because of our payment history and interest rate! We have never missed a payment and the interest rate is why we were trying to re-finance! Wow, what a great way to get people to want to bank with you by not even taking the time to read your loan application! We ended up re-financing through a different bank the same day!

Would be 0 stars if possible. Worst bank, I have ever worked with in my entire life. Horrible record keeping, and when they make a mistake, they will tell you it's your fault and do nothing to help. Be sure to verify any payments you make towards loans and mortgages. They have a tendency to accept payment and not apply all or some of the payment towards the actual balance. Who knows where those funds go. I regret ever doing business with them. I have even had their own employees state they won't even bank with Marine it's so bad! They should not be allowed to be in business at all. Stay away from them if you can!

If I could leave a 0 star review I would. I have never been to a bank so unwilling to give you money you have in your account. They will put your money on hold without notifying you. They will not give an explanation as to WHY they hold your money. They decide to hold your money no matter how much you may have in your account and at the most random times. I expect money in my account to stay in my account until I do something with it. I should never have to go pay for something and have it declined knowing I have money but the bank secretly took it. A bank should not have people begging for their money back. I can not wait to close my account here as soon as they give my money back. They come up with so many ways to take from people.

Not impressed. The process to link an external account to set up automatic transfers was horrific. Like 28 emails, a dozen calls, multiple missed payments and unnecessary paperwork horrible. On top of that, I was given alternative payment methods which were complicated and cost money out of my pocket. I was told IN WRITING the payment would be cost free, but was NOT compensated when I was charged $10 to make a payment over the phone. I chose to double my interest rate to move my loan to a different credit union.