Winnebago Community Credit Union, Oshkosh, WI

I worked with Cheryl Grabner and she was amazing. Not only did we transfer our current truck loan to there but we also got a second one. She was very helpful and fast at responding. She goes the extra mile to make sure you get what you want.

I would give them zero stars if I could! This banking institution is an absolute joke! My husband currently has no debit card and is making his third phone call to try and get one before we leave for vacation. The same thing happened with my card last month. They just cannot get it together. Every time I go to make an online purchase they block the purchase and I have to call to have it released. Stay far far away. I will be changing banks tomorrow.

They gave us great rates on our home and auto loans, but some of their employees are completely incompetant. I'm sitting in the drive thru now waiting for them to fix their mistake after the teller took my mortgage payment and applied it to my wife's vehicle loan, after I clearly told her TWICE, that I wanted to make a mortgage payment. I've been here 15 minutes and nobody knows what to do. They want me to auto pay but auto pay is not what I want. Edit - After posting this Mike the branch VP reached out and was very decent and apologetic. Changed my rating from 3 stars to 4.

Extremely poor customer service. I had gotten an overdraft notice in the mail and quickly resolved the issue with the original bill in which it was never suppose to have been drawn from the account at this bank to begin with. Talked to a manager at this local branch and they said they cannot reverse the fees but then later stated that it can be reversed with a written document. I've never dealt with a bank that cant reverse the fees right away if the situation was understandable which this definitely was. Very disappointed and I'm relieved I switched main banks years ago.

Courteous, Helpful, Knowledgeable folks who actually want to help you. As a senior living in a cancel culture these qualities are very important to me. You'll enjoy their respectful approach and attitude.

I worked with Cheryl Grabner and she was amazing. Not only did we transfer our current truck loan to there but we also got a second one. She was very helpful and fast at responding. She goes the extra mile to make sure you get what you want.

I would give them zero stars if I could! This banking institution is an absolute joke! My husband currently has no debit card and is making his third phone call to try and get one before we leave for vacation. The same thing happened with my card last month. They just cannot get it together. Every time I go to make an online purchase they block the purchase and I have to call to have it released. Stay far far away. I will be changing banks tomorrow.

Extremely poor customer service. I had gotten an overdraft notice in the mail and quickly resolved the issue with the original bill in which it was never suppose to have been drawn from the account at this bank to begin with. Talked to a manager at this local branch and they said they cannot reverse the fees but then later stated that it can be reversed with a written document. I've never dealt with a bank that cant reverse the fees right away if the situation was understandable which this definitely was. Very disappointed and I'm relieved I switched main banks years ago.