Connexus Credit Union, Wausau, WI

Does not even deserve a star. This is by far the worst lender I have ever had to deal with. They will go out and intentionally, purposely or deliberately purchase CPI on your collateral that you have with them and apply that to your loan. After you fail to oblige to their demands they will purchase the insurance for you and tack that onto your loan and charge you for the amount and increase your monthly loan payment as well as overall loan. I have not ever dealt with a lender that does this type of fraudulent scam to their borrowers just to increase profits. When a lender intentionally, purposely or deliberately goes out to purchase insurance to benefit themselves is a lender you want to stay away from because you do not know what else they are doing that is shady. Reporting inaccuracies to the credit bureaus is another area they enjoy to destroy somebody's credit as well, over the last 18 months I have missed 15 payments according to their calculations. They are in the business to destroy the credit of people and hijack the financial means using whatever methods possible. I personally believe they practice a technique called lenders retaliation against borrowers. Whatever they tack onto your loan they refuse to deduct off there. Lets say they add on $4900 onto your preexisting loan balance you are still responsible for that amount and their refusal of deducting that to the prior balance is evident. No matter what you do, the amount they tack onto your loan you are still responsible even though they intentionally, purposely or deliberately went out and purchased it for you without your consent to obtain more money in the end.

Honestly, I would have given this place 5 stars but the lack of clarity and communication is something that needs to be improved. Long story short, I have struggled with a financial situation due to divorce and the pandemic. I was told of a few possible solutions and even applied for one. I heard nothing from the company regarding my status of the application. Then after reaching out to them was tole much to my surprise I owed a large sum of money to them. I have tried to get in contact with someone the last 24 hours and have heard nothing. I understand it has only been a day, but I know this is a high priority situation. In addition, the website is not user friendly and difficult to even log in. However, Carmela was wonderful when I worked with her in 2020. I am positive this company is about their customers and helping people, at least that is my hope- to assume good intent.

This credit union is not prepared for the merger of Heritage Credit Union. This disorganized mess leads to frustrations that are not necessary if they were organized, not to mention the fees are very similar to a commercial bank like Chase or Wells Fargo. If you are considering becoming a member of this bank, this is a fair warning that you will have issues with them.

I love the service at Connexus Credit Union , it's the people, who work there that makes the difference, but and theres always a BUT, I live in the schofield area I can't wait until we have a branch in our area, but I know it's coming soon, to our area.Thank You

I've been generally satisfied with Connexus. I have used them for my banking needs for many years. I much prefer using a credit union over a bank. I have found their customer service to be incredibly helpful and easy to reach. I like being able to use the whole network of credit unions when I'm not near a branch. Their online banking app is pretty easy to use.

Does not even deserve a star. This is by far the worst lender I have ever had to deal with. They will go out and intentionally, purposely or deliberately purchase CPI on your collateral that you have with them and apply that to your loan. … More

This credit union is not prepared for the merger of Heritage Credit Union. This disorganized mess leads to frustrations that are not necessary if they were organized, not to mention the fees are very similar to a commercial bank like Chase … More

Honestly, I would have given this place 5 stars but the lack of clarity and communication is something that needs to be improved. Long story short, I have struggled with a financial situation due to divorce and the pandemic. I was told of a … More