Element Federal Credit Union, Charleston, WV

We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We ended up being there a good bit after closing but I never once felt like an inconvenience. I would gladly reccomend banking here.

Jamie was absolutely the best to work with, she went out of her way to help me and my husband get a boat loan. We tried a bank and as usual, this was difficult and very time consuming. I told my husband that we needed to go through Element credit union because they are much better to work with. I spoke to Jamie and she was amazing to help with everything we needed. She had us approved and on our way to get the boat in no time. I cannot express how stress free and easy the process was, especially compared to a bank. Thank you Element!

Our experience was absolutely painless! Everything was quick and easy. Working with Emily made it so enjoyable. She answered every question with ease and if she didn’t know she got back to us very quickly. We will definitely be back in the future.

We are highly pleased with Element FCU. We have always had pleasant and prompt responses to any calls or emails. Everything from checking, personal loans and car loans have all been painless and pleasurable experiences. A special thank you to Olivia, who recently helped us go through the steps of obtaining an auto loan. You are much appreciated. We look forward to eventually securing home financing through Element as well.

Fantastic service! I have never felt more comfortable with my finances! Olivia Legg has went above and beyond to help and I’m so thankful for her family-like approach and continuous guidance.

I've been banking here for years. Great bank. Friendly and helpful employees. I would recommend to everyone.

We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We ended up being there a good bit after closing but I never once felt like an inconvenience. I would gladly reccomend banking here.

Our experience was absolutely painless! Everything was quick and easy. Working with Emily made it so enjoyable. She answered every question with ease and if she didn’t know she got back to us very quickly. We will definitely be back in the future.