Truist, Clarksburg, WV

During the pandemic they were everything but helpful. They make up rules as they go. They will go out of their way to make your day difficult. The people need a bank that sympathizes with our needs. Not try to make life hard. If your 1st instinct is to make problems for your customers. Your are trash, as the other review states!

This is the worst bank I have ever encountered. They take pride in causing people problems. The old grey-haired lady is the most nastiest person I have ever met in my life. It's not what you say it's how you say it and she is a disgusting person. I bet she got to the top of her career by stepping on everyone.

IF I could give 0 stars I would. Customer service is awful. They will lie and say they can't cash your check when there is no problem. Downtown is just as bad as the Bridgeport. Its just this area. Other branches are courtious and they go above and beyond. Horrible people running this bank!

Wouldn't cash my handicap clients check for cash on his joint account with payee. They claimed they had to have both signatures on the back when it was already signed by 1 account holder on the front.

Contradictory policies. Terrible customer service above the branch level. This institute is a walking class-action lawsuit waiting to happen.

During the pandemic they were everything but helpful. They make up rules as they go. They will go out of their way to make your day difficult. The people need a bank that sympathizes with our needs. Not try to make life hard. If your 1st instinct is to make problems for your customers. Your are trash, as the other review states!

This is the worst bank I have ever encountered. They take pride in causing people problems. The old grey-haired lady is the most nastiest person I have ever met in my life. It's not what you say it's how you say it and she is a disgusting person. I bet she got to the top of her career by stepping on everyone.

IF I could give 0 stars I would. Customer service is awful. They will lie and say they can't cash your check when there is no problem. Downtown is just as bad as the Bridgeport. Its just this area. Other branches are courtious and they go above and beyond. Horrible people running this bank!