Truist, Oak Hill, WV

This has to be the worse financial institution that has ever been built. Dig a hole in your backyard and bury your money. If you try to use this bank, you won't see your money for 3-5 days. "Protocol" I've had checks with my name on them and presented an ID and they were held. I've had loans from a Truist company be held because they were "pending" and not "posted." Was told they would be available after business hours today. That sure helped me out since I needed the funds in a cashier's check. I've been denied cashing checks with my name on them because they were from another bank. I would rather give out my money for Trick or Treat than to put another penny into this bank

Was trying to open a savings account and had some questions. Just to be pushed out with, "you have to have an appointment with a broker." No explanation of how to do so and left confused. Whenever I can switch banks I most certainly would. I missed BB&T, now it's ruined and the quality of service is laughable. I pray my second go won't be as miserable as my first.

The only reason you would need an account here is if your employer hates you enough to have an account with them. If you don't have an account they'll charge you nearly double anywhere else in fayette county. I've had accounts at Fayette County National, Bank of Mount Hope, Wood Forest, and BB&T and this place easily ranks at the bottom.

The ATM is in the worst possible location at this bank.

The whole team there is amazing, they are beyond helpful and kind. Though, the best of all is Carla. Her kindness is unmatched, she is a National Treasure and should be protected at all costs . I highly recommend this Bank.

Amazing folks and in a great location, the staff are always welcoming and accommodating when my wife and I visit. They are swift and prompt in their handling of affairs. Carla is always a friendly face at the front.

This has to be the worse financial institution that has ever been built. Dig a hole in your backyard and bury your money. If you try to use this bank, you won't see your money for 3-5 days. "Protocol" I've had checks with my name on them and presented an ID and they were held. I've had loans from a Truist company be held because they were "pending" and not "posted." Was told they would be available after business hours today. That sure helped me out since I needed the funds in a cashier's check. I've been denied cashing checks with my name on them because they were from another bank. I would rather give out my money for Trick or Treat than to put another penny into this bank