Alaska USA Federal Credit Union, Fairbanks, AK

I sold my car that was under lien at Alaska USA and the staff at AK USA made the entire transaction to pay off the lien and get a bill of sale and a lien release - this process was seamless and they took time to walk us through it. Patient and kind staff! Great loan system!

I am DONE with Alaska USA. The way they have decided to treat their customers during the pandemic is absolutely insane. I was the 15th car in line the other day out of 32 to use the drive thru.....needless to say I gave up after 45 minutes....you cannot treat people like this....you cannot treat our MONEY like this. they only have 3 out of 6 drive thru's open....and when I asked why, I was told with an attitude, that the "other three lanes have not been operable since the nineties...." terrible bank, terrible customer service, terrible everything. Once I get a phone call back I am cancelling this account. Such a disappointment.

Had a wonderful experience when I stopped by this afternoon to set up automatic payments on my account. Norine (may have spelled incorrectly) helped me and was very courteous and patient with me as she figured out what exactly I needed. She had everything squared away for me by the time I left which only took a few minutes. Thank you for your graciousness!

Excellent bank. I go in for deposits/withdrawals weekly. Also have also recommended the bank the numerous amounts of friends, and most have switched. Great service, not just in speed and professionalism but also very friendly and outgoing.

Alaska USA is a good bank. I have banked here over 20 years. Staff are friendly and fast in lobby and at the drive window.

The customer service is terrible. My card was compromised and locked so I could not make any purchases until I spoke to the fraud department, I don’t believe I can go into a branch to deal with the fraudulent charges! I spent two days calling trying to speak to an employee in the fraud department for a total of 200 minutes. With each call after 40-60 minutes of waiting I would get an automated message saying no one was able to answer the phone and immediately disconnected. After a few attempts I would call the main customer service number and be transferred to the same number and experience same problem. On the second day I was finally transferred to a supervisor who is well aware of the phone problem but not working to address it. He offered to send me a new cc but would take 7-10 days which I can’t go w:o being a now to purchase needed items like gas. I was told to go into a branch to get a card same day and when I did no machines in any branches were working so now I’m back to waiting for “expedited” delivery which is still 5-7 days ! Beyond frustrated ! My fraud charges are small compared to the last ordeal from a children app I was having thousands of dollars stolen over months with no “trigger” charge even when 99.99 was taking out by a third party five times in one day ! I disputed charges for days and days with both apple and credit union but was told it was my fault of a child had my card on a device. I was unaware my cc was linked to a new iPad and I was not checking my account and was saving money realizing my hard earned money was being stolen. I’m ready to move to another bank after 29 years if head a loyal costumer and being treated so badly.

Ak USA was a good bank with good service. Global credit union has the worst customer service. I will be closing my account that I’ve had over 20 years

Deposited a check, and thought nothing of it. Got a cryptic call from the branch manager about them incorrectly handling the situation. Cost me a flight back to Fairbanks and a day of wasted work to resolve the issue. Train your staff correctly.