Spirit of Alaska Federal Credit Union, Fairbanks, AK

Tried and failed to send a routine wire transfer. Look below to see their brand of creepy-a** customer service throwing lowkey shade in a google review reply.

We are longtime customers of SOA FCU. We have been very happy with the customer service of this business. We want to note that Mark Lew in their Mortgage dept is a great person to work with. He is very knowledgeable and does a great job. He is a valuable employee and I am happy our paths crossed. He has help us tremendously with some of our financial needs. Thanks

Spirit of Alaska is the best bank I have found for financing real estate. I have researched most of the national and local banks and spirit was by far the best. From their terms to their service, everything I have experienced has been top notch. They have competitive financing terms tailor fit for my situation and I always have a single point of contact through out the whole process. I was able to contact Rachel, Dan and Ariel by phone or email anytime I had a question. Dan worked on my file over the holidays and made sure my application was done correctly and sent over to the right people. Rachel handled every detail of the transaction from start to finish and would update me every step of the way. Ariel handled all of my in person visits and personally directed me to the departments I needed for setting up my accounts and signing documents. I couldn’t be happier with the whole team over at Spirit and I’m really looking forward to working with them again in the future!

2020 has been a nightmare for all of us!!!! When everything got bad we went to see John Wallingford at the bank and he helped us out tremendously. He and the rest of the staff we have dealt with have been compassionate and understanding during what could have easily been a destructive time in our lives. Finding the “human” factor in a bank is difficult at times but they nailed it at Spirit. Thank you so much guys for helping us keep it all together when things could have easily fallen apart.

Absolutely love this credit union! The staff is always so friendly & so helpful. They do a great job servicing our loans & have been extremely helpful when needing to make vehicle purchases, etc. out of town. HIGHLY RECOMMEND!!!

My husband and I had been long time members, starting with the purchase of our vacation home in Fairbanks. Numerous times we called upon Zach Dingwall to help route funds for us from/to our home Credit Union in another state and found his service to be efficient, timely and well over exceeding our expectations. We were immensely pleased to be members. However, this year has been a challenge. Although, Zach tried his best, the Branch Manager has not! After days of exhausting conversations with Zach, he told us that he would ask the Branch Manager to call us and explain why they were holding a large sum of money, instead of depositing it into our accounts in a timely. The sun was a transfer from another Fairbanks local Credit Union. It should have been an easy electronic transfer.....it was not! Added to our frustration, was the fact that the Branch Manager never saw fit to contact us, after we repeatedly asked to speak with her/him. Zach did all he could, but no attention was given to our complaint. We were ignored! Not proper treatment for a Member. Due to this lack of service, especially from a Branch Manager, we have closed our accounts. That was a horror story, all in itself. In summary, we give Zach a 5 Star ⭐ ⭐ ⭐ ⭐ ⭐ rating for trying his best, even if his hands were tied by the Branch Manager. However, we can not say the same for Management. A thumps down 👎 there! So fellow Members, beware if you are transferring money. It is scary🥺

We are longtime customers of SOA FCU. We have been very happy with the customer service of this business. We want to note that Mark Lew in their Mortgage dept is a great person to work with. He is very knowledgeable and does a great job. He is a valuable employee and I am happy our paths crossed. He has help us tremendously with some of our financial needs. Thanks

Spirit of Alaska is the best bank I have found for financing real estate. I have researched most of the national and local banks and spirit was by far the best. From their terms to their service, everything I have experienced has been top notch. They have competitive financing terms tailor fit for my situation and I always have a single point of contact through out the whole process. I was able to contact Rachel, Dan and Ariel by phone or email anytime I had a question. Dan worked on my file over the holidays and made sure my application was done correctly and sent over to the right people. Rachel handled every detail of the transaction from start to finish and would update me every step of the way. Ariel handled all of my in person visits and personally directed me to the departments I needed for setting up my accounts and signing documents. I couldn’t be happier with the whole team over at Spirit and I’m really looking forward to working with them again in the future!