Centennial Bank, Cabot, AR

Nicole YOU are an astounding insightful professional that I have ever had the pleasure to meet. I felt you heard my concerns as if they were your own. And we could figure out what or how to best address it Thank you for so much understanding with such Respect and personable compassion towards me

When I set up my account I was told you'd be charged $3 for every month there was less than $100 in your savings. Today I was told my savings account was closed without ANY notice because there was a $0 balance for 2 months. My husband switched his direct deposit to that savings account, not realising it was closed because we weren't notified. Now we aren't able to get his check today and it has cause major problems for us. This could have been avoided if we were just notified that our account was closed. I'll be closing my account as soon as I'm able to and switching to a credit union. The person I talked to on the phone was not helpful or apologetic at all.

I’ve been a customer of Centennial Bank for 13 years, very pleased in all their services, in customer service they are very professional. Getting out of the parking lot at times can be a challenge.

Charged me a random overdraft fee when I had money, then wanted to be rude to me about returning the money. Customer service said the bank would take care of it, but when I was transferred to them they told me they weren’t sure if they could. When I asked when they could find out they told me they wouldn’t know and they’d have to talk to the manager. When they called me back to tell me they’d refund it they tried to tell me they were only doing it as a one time courtesy but went on to keep talking down to me. When I told them all the excuses sounded kind of shady and I would probably just look into changing banks- the girl kept trying to talk over me and I told her that’s fine, bye. But she continued to try to keep talking over me. If I continue to bank with this company it will most definitely not be through this branch.

They are not difficult.very easy and helps you figure out any issue as if they know it's nothing they haven't came across a dozen million times already.very professional.

THE BEST EMPLOYEES ALL THAT A CUSTOMER WOULD WANT IN A AWESOME BANK. GO "CENTENNIAL #1 FOR ALL YOUR BANKING QUESTIONS THE BEST BANK TO ASSISTANT WITH A. 😊 THANK YOU... ...

Nicole YOU are an astounding insightful professional that I have ever had the pleasure to meet. I felt you heard my concerns as if they were your own. And we could figure out what or how to best address it Thank you for so much understanding with such Respect and personable compassion towards me

I’ve found that the team and management at this branch are friendly, professional, accurate and fast. You can’t ask for much more in a bank. Good job guys.