Arvest Bank, Fayetteville, AR

I have had my two business accounts and personal account with Arvest since 2006. Lately, the service is TERRIBLE. The branch people are not properly trained and the contact center is almost as bad. Opened a new business account with a more personable local bank today. I’m done with Arvest.

Never open when I need money or services switching to anywhere else

I never have been inside. All my Visits have been drive through. I have ALWAYS received Kind with a Smile Customer Service. I don't always have it together when I rush in to rush back out. But it doesn't matter because the Tellers behind the windows always pull things together and has me on my way within 5 minutes. I have Never pulled out with a Smile on My Face thankful I have a Great Wonderful Bank that's Got My Back. ☮

I just opened an account here and got great service. Specifically, Shantelle took time to show me the best options given the account features I wanted, she was kind and professional and I was in and out in less than an hour! Very happy I chose this bank. It has everything I need.

I have 6 accounts with arvest and this past week I had one of the worst experiences with this branch I went thru the drive thru and send in some cach to exchange it for bigger bills and the lady that was there asked for ID I-asked her do I need it if I’m just exchanging she immediately told me to wait and throw the money back into the drive thru thing and didn’t say anything after that I felt like I was profiled at that moment I called thru the drive thru then asked for a manager then I decided to go inside when I went inside she went and hid in the back when I asked for her name no one will give it to me so I time a picture of her as soon as she got back then Brandon humphires “vise president “ of the branch comes to me and said you can’t take pictures but never ask me what happen can he help with anything no instead he turned the whole problem to me instead of asking about where the issue was and why I’m taking a pic of his teller from the first place I’m still gonna report this because no one should have to deal with this what so ever and profiling people is not right at all This was the poorest way to handle the situation from a vise president of the branch I will most def follow up more into this

I never have been inside. All my Visits have been drive through. I have ALWAYS received Kind with a Smile Customer Service. I don't always have it together when I rush in to rush back out. But it doesn't matter because the Tellers behind the windows always pull things together and has me on my way within 5 minutes. I have Never pulled out with a Smile on My Face thankful I have a Great Wonderful Bank that's Got My Back. ☮

I have had my two business accounts and personal account with Arvest since 2006. Lately, the service is TERRIBLE. The branch people are not properly trained and the contact center is almost as bad. Opened a new business account with a more personable local bank today. I’m done with Arvest.

I just opened an account here and got great service. Specifically, Shantelle took time to show me the best options given the account features I wanted, she was kind and professional and I was in and out in less than an hour! Very happy I chose this bank. It has everything I need.