KeyBank, Castle Rock, CO

I've refused a certain service 4 different times, just to be continuously called out on it, embarrassingly in front of other customers. I understand that with everywhere being short staffed, they're trying to benefit themselves by making the days less chaotic, but it is your job as a bank to handle customers accordingly to what they ask. Feels kind of like constant bullying when I am there. The employees are friendly overall. Just have not had a very good experience. Had to involve another part of my company just because of how uncomfortable I have been.

I rarely provide negative feedback but sometimes it just can't be avoided because the management is so inept I feel a duty to forewarn future business owners who may choose to partner with keybank for banking services and the potential consequences. If you are a business owner, be aware that when opening a business checking account, that if you ever expect to move out of state, their system and policies were not designed to support simple out of state (not in person) changes to your account. For example, as a 100% business owner, I was unable to remove a former employee as a signer of my account - the reason given by keybank management - was that due to risk the employee had to be present or had to give their approval to be removed (as if the employee should be empowered to say "no") EVEN THOUGH if I were still in state the employee would NOT have to be present to have them removed. Of course, it makes no sense whatsoever, but this is the sort of craziness you will have to deal with from keybank management if you move out state because their "localized" policies have a gap in this area and the management would rather lose a customer who has been with them for more than several decades (across multiple businesses) than to update their policy with a very simple change to accommodate a low-risk change (an owner asking to remove their employee as a signer on the account).

It's unfortunate others have had a negative experience with this branch. I've been with Key Bank and the Castle Rock location since they opened and I've always felt welcomed. I have multiple accounts of differing types with them. Any requests I've made have been handled professionally and efficiently with occasional follow ups to ensure I was happy with their service. I would recommend using Key Bank generally and the Castle Rock team without hesitation.

I was working with Paula Brown, she is amazing person to work with and was able to help us and get everything with new accounts after our account got compromised. Please let her know thank you for all her hard work. JENNY

Refused to honor their $400 bonus for setting up a new account - YES I qualified. I was mailed a flyer. I am a new customer & tried to sign up online twice, but was told I had to go in: so I did. I had a $1300 deposit in hand. I was going to set up direct deposit; unfortunately, despite having written the promotion code down and trying twice online first, my daughter had taken the original flyer and colored on and cut it up, so i no longer had it. You can help by honoring the promotion you mailed me; otherwise I’ll just get a new new account at any other bank.

I told the bank manager I have 20,000 missing from my account. She refused to figure out why saying "I will not go on a wild goose chase for you" she repeated this many times. Its absolutely sickening her attitude and refusal to find out whats happening. She also hasn't done anything about the worker in another branch asking me my debit card pin# Be careful of this institution

Only been in a few times, and interacted with the same person for both- but Jacob has been awesome. Professional, friendly, and always a pleasure.

I rarely provide negative feedback but sometimes it just can't be avoided because the management is so inept I feel a duty to forewarn future business owners who may choose to partner with keybank for banking services and the potential consequences. If you are a business owner, be aware that when opening a business checking account, that if you ever expect to move out of state, their system and policies were not designed to support simple out of state (not in person) changes to your account. For example, as a 100% business owner, I was unable to remove a former employee as a signer of my account - the reason given by keybank management - was that due to risk the employee had to be present or had to give their approval to be removed (as if the employee should be empowered to say "no") EVEN THOUGH if I were still in state the employee would NOT have to be present to have them removed. Of course, it makes no sense whatsoever, but this is the sort of craziness you will have to deal with from keybank management if you move out state because their "localized" policies have a gap in this area and the management would rather lose a customer who has been with them for more than several decades (across multiple businesses) than to update their policy with a very simple change to accommodate a low-risk change (an owner asking to remove their employee as a signer on the account).