Premier Members Credit Union, Castle Rock, CO

My new favorite branch. Fast, friendly, and knowledgeable. Erin and Ramon are 5 Stars!

I have found that Premier Members CU has been easy to work with my needs. It is a big bonus to work with a local banking organization, not one of those big banks where you are just another number. Service has also been solid and friendly too.

This company took ownership over the small bank my husband has his car loan through. My husband has never missed a payment and yet we continue to receive letters and collection calls about his payment not being received. The last time this happened the bank teller who received his payment deposited his payment into an unauthorized bank account. Who does that? We included the payment slip with our money order and instead of owning up to it we had to go, drive down to Pueblo and PROVE with receipts that we paid and now again we are receiving letters saying that his payment was not received. Sat on hold for 15 minutes when someone hung up on me :) we had no control over who purchased the bank and yet we are the ones who have to deal with the incompetency of the purchaser. Someone needs to contact us immediately or we will be reporting to the BBB, AGAIN.

Horrible service. Wouldn't accept my POA (Power of Attorney) so I could manage my husband's account while he's deployed. Customer service was snippy and rude every time I tried to ask a question or explain the situation. Very stressful and frustrating when I've had no problems anywhere else. He doesn't have any money in that bank just a loan so what am I honestly going to do except pay the loan?

Trying to make a loan payment on this incredibly difficult to use online banking site. I have been sitting on hold for a good half an hour to just talk to a person who can help. Oh well, I guess when they need their money they can just call. This is ridiculous, don't bank here if you want to speak with a person.

Went to the Castle Rock branch, the gentleman helped us and then asked another teller to help us with the rest of our accounts. They were able to fix all the issues with our cards for our accounts. They were patient and pleasant. We felt well cared for and it was worth the drive from Pueblo to get everything straightened out. Both tellers were helpful and pleasant. Thank you for handling all of our various requests and not rushing us or making us feel like it was inconvenient. Exceptional service at your Castle Rock branch.

I have found that Premier Members CU has been easy to work with my needs. It is a big bonus to work with a local banking organization, not one of those big banks where you are just another number. Service has also been solid and friendly too.

This company took ownership over the small bank my husband has his car loan through. My husband has never missed a payment and yet we continue to receive letters and collection calls about his payment not being received. The last time this … More