Credit Union of Colorado, Greeley, Greeley, CO

This place is a joke. Tried to finance a pickup through them, they required me to pay cash for it and then refinance. After doing so I was told they had to pull my credit again to refinance since I already owned the truck. If you want clarification for anything, they are happy to help (after being on hold for 2 hours.) I’ve financed a million dollars in real estate quicker and easier than they could finance a $60k truck. You’re better off storing your money under the mattress.

I've had an account here since 1993, I've always experienced friendly customer service. I've had several car loans and personal lones and they were very profesional and informative. I have had my accounts frozen many times due to suspicious activity to which I am greatful for. Every time it was justified and caught right away. I always recommend Credit Unions and would never use a bank. The interest rates alone are unmatched and there are no ATM fees.

First time at Credit Union of Colorado. I made appointment on Monday to open up new checking account. My appointment time was noon on Friday. Went in 10 mins early, checked in and Waited over 40 mins and still had not been seen. No one, not even a manager had the common courtesy to inform me that there was no one there to conduct my appointment. Ridiculous waste of time. Will not recommend this bank to anyone.

I’ve been banking here for 23 years. For about 20-21 years it was great! I recommended you to everyone I knew and bragged about how awesome my credit union was. I took my mortgage business from Wells Fargo to you because I banked with you forever. The customer service was less than average and during our most recent experience was awful. The loan processor wasn’t informative and the person we signed documents with today didn’t really know what she was doing, but did it with confidence. We signed a document indicating if you missed anything we’d go back and sign within 30 days and of course due to the lack of training we had to go back. Then the condescending girl who called to tell us to go back and sign the document YOU told us not to sign even after I asked. You didn’t even apologize and said “well you signed a form saying you’d sign what we needed within 30 days!” We signed the form, but the lack of customer service and knowledge is astounding. The banker today was like a Child playing dress up that could not answer anything. You have become too corporate and this was such a great business. I’m so disappointed in you and one day we will take our business somewhere else, but since you do not care about customer experience it will not matter.

I've been a customer for 49 years, and always have been treated with respect. Most recently, I was there for quite a while with my Service Dog, and we had no problems there at all. All of the employees ignored her, as good Service Dog Etiquette requests.

I have been a Credit Union of Colorado member for 20 years. I have used nearly all their services and I have never had an issue. Their customer service is superb, they are thorough when going through the loan process, and the online banking app is easy to use and is designed very well. Kuddos to all the employees!

This place is a joke. Tried to finance a pickup through them, they required me to pay cash for it and then refinance. After doing so I was told they had to pull my credit again to refinance since I already owned the truck. If you want clarification for anything, they are happy to help (after being on hold for 2 hours.) I’ve financed a million dollars in real estate quicker and easier than they could finance a $60k truck. You’re better off storing your money under the mattress.