Bank of the West, Trinidad, CO

Had a great experience here. I opened two accounts and it was super easy. Everyone is so welcoming when you come in and the staff is so helpful and friendly.

Absolutely hands down TERRIBLE bank! I had lost 3 payments to important bills they never went through on the banks side, the bank never reimbursed me even though I had the confirmation numbers for payments AND filed a dispute!. Bank of the west then tacked on fees and sent it to collections agency. Reasons like this customers are nervous to trust banks with their hard earned money!.

DO NOT OPEN AN ACCOUNT WITH THIS BANK!! My partner and I have both used this bank for a little over a year now and have both incurred several hundred dollars of fees that this bank has basically told us sorry you're going to have to eat it. They know exactly what they're doing they get you to falsely open a premium account and then after 3 months they take it away get you to sign more paperwork and basically set you up so that you do constantly incur these fees so then when I went to close my account out I got told oh well there's nothing we can do because you signed this piece of paper I am now out money as well as professionally I'm going to hold them legally responsible for the money that they charged me because the money they charged me that came out of my account was for my business and my music career. I am calling the attorney general and better Business bureau to complain about this branch I know several people who have had the same issue with this branch take my advice do not use this Bank don't even use their ATM you will regret it. Wells Fargo makes this place look like a walk in the park. WORST BANK EVER ID RATHER JUST USE CASH FROM NOW ON!!! I basically got told that because of all the activity on my account that this was my fault even though my account never went negative absolutely ridiculous. The manager was absolutely worthless and oh they won't answer their phones for the first hour they're open don't forget about that!!! great customer service jkjk not

Bank of the West has a wonderful staff. They are friendly and knowledgeable. This bank has always been responsive to my bank needs. They once caught a fraud charge on my account before I did! It was also fixed while staff supported me with the proper paperwork to do so. I truely appreciate having Bank of West in Trinidad. Many great state of the art mobile banking options! This really helps those of us who travel with banking needs. I highly recommend Trinidad Bank of the West!

I like it but how they going to change me a ATM fee for using another ATM when I went directly to there's first and it was temporarily out of service!!!??? Then I put my work check in which I live check to check like most folks and I didn't get it till Tuesday which I put in on Friday!!??? At least have 2 ATMs. Idk if it's normal but I have to go to Safeway to cash my check then I have to bring it to my bank to put my money in to have it available that day. Kinda too extra

Absolutely hands down TERRIBLE bank! I had lost 3 payments to important bills they never went through on the banks side, the bank never reimbursed me even though I had the confirmation numbers for payments AND filed a dispute!. Bank of the west then tacked on fees and sent it to collections agency. Reasons like this customers are nervous to trust banks with their hard earned money!.

DO NOT OPEN AN ACCOUNT WITH THIS BANK!! My partner and I have both used this bank for a little over a year now and have both incurred several hundred dollars of fees that this bank has basically told us sorry you're going to have to eat it. They know exactly what they're doing they get you to falsely open a premium account and then after 3 months they take it away get you to sign more paperwork and basically set you up so that you do constantly incur these fees so then when I went to close my account out I got told oh well there's nothing we can do because you signed this piece of paper I am now out money as well as professionally I'm going to hold them legally responsible for the money that they charged me because the money they charged me that came out of my account was for my business and my music career. I am calling the attorney general and better Business bureau to complain about this branch I know several people who have had the same issue with this branch take my advice do not use this Bank don't even use their ATM you will regret it. Wells Fargo makes this place look like a walk in the park. WORST BANK EVER ID RATHER JUST USE CASH FROM NOW ON!!! I basically got told that because of all the activity on my account that this was my fault even though my account never went negative absolutely ridiculous. The manager was absolutely worthless and oh they won't answer their phones for the first hour they're open don't forget about that!!! great customer service jkjk not

Worst bank I have ever dealt with. First of all they mislead you about their “Account Overdraft Service” which only covers your debit card and not checks and which is also at the discretion of the bank. I can tell you the bank has never covered one transaction through my debit card or check. They also like to run the check multiple times so they can add up multiple fees even though the check didn’t clear the first time. Then they like to do a thing called a 91 hold, where they can hold your check as long as they want to or until they verify the funds in the account which they say they do but they never really call until you have to talk to the manager who has to be persuaded to call because his employees are incompetent. This is by far the worst bank in the history of banks. Banks are supposed to work for you, to hold your money until you need it, not find sneaky, manipulative, underhanded, thieving ways to steal from you.