Charter Oak Federal Credit Union, Norwich, CT

Both the customer service rep and teller were pleasant, friendly and helpful when I set up my new account. Branch is clean and attractive, though the parking lot was a little hard to navigate. Bank has good checking account deals, and copious free pens ;-)

Don't expect basic courtesy when applying for a loan, especially with Sue Shepherd. She will only collect past information about your finances. She will not bother with your current income or return your calls.

Second round I try to deposit my (payroll) check Today . And again I'm being told that my (Payroll) check Will be on hold Until it clears I've been dealing with this bank for about A few years Now I never had a problem until lately Twice this happened But I'm not going to let it happen a third time So this week I will be closing my account for good from charter oak Federal Credit Union and start a new one With Dime Bank where my (payroll) check can be deposited and available for me. Thank u for wasting my time Sincerely Jason Santoni

Charter Oak offers unbeatable account options. Andrew Fitch made it quick and easy for me to open both checking and savings accounts and he's always extremely helpful if I have any questions. All of my interactions with various staff members have been very pleasant.

Andrew Fitch is amazing. He is informative and let me know all my options to match my banking needs. This location is convenient and I am always greeted with a smile. I have referred many friends and family as well as clients.

Great bank I have nothing bad to say I’m almost 40 had many different banks and this one is the best! Life happens and for whatever reason a bill bounces they won’t let the company charge you more than one return fee, the only reason I didn’t give 5 stars is for two reasons when a customer gets direct deposit every pay period don’t bounce something for 2 dollars when there is money to cover it in savings and the second is I got a personal loan got it down to where I only owed 4 grand pay on time no issues, but when I asked to increase my loan they said oh no I have to pay the first one off to zero balance first, two bad things but it could be worse I could go and on about other banks and fee after fee. This bank helps their customers if u don’t have them u would get them! And with all the fraud people scamming I like the bank will alert and want a ok that it’s you, just don’t lock my card again at the grocery store check out, that was embarrassing;)

I'm tired of asking for the phone system to be updated...it's been many months and it still gives me a hard time to just check my balance. My online app still doesn't work either. I've emailed and called and still no changes. I may need to find another bank since I'm constantly having issues with this one....

Has been a wonderful experience having them for my savings.