CorePlus Credit Union, Norwich, CT

Now I remember why I closed my accounts at CorePlus years ago. I went into the branch to make a withdrawal because I have shared with another bank which is not local. My bank had called them authorizing the withdrawal prior to me arrival. The tellers acted like they had no idea what I was talking about. Many of the employees were having social conversations & offered no assistance.

The Bank Clerks that USE to work here WERE very helpful and nice, I use to enjoy coming to this location. The New Staff are just plain Rude and don’t want to do their job, I recently had a issue where I went to dinner and was over charged, I went into the bank and informed them that I needed to file a claim Etc, The two young ladies that assisted were rude, one more than the other because it was clear the girl that was working the front was New and it showed that she had mo clue how to start the paperwork, So the one that was assisting her was trying to show her authority and doing so, I think she forgot that I was the customer and that it was my Money we was discussing, Long story short, I called over her head because of the lack of treatment and I received a call back with apologies which I appreciate but still to have to go in and handle a situation like this, was frustrated enough, and then to go in and deal with young ladies with attitude, is beyond me! I edited my review because as stated at one point, The atmosphere here was welcoming, now All staff have been replaced ir promoted Etc…

I have been a member for more than 40 years. CorePlus Credit Union has always been there when I have needed them with a very secure system. The personnel are always friendly and very helpful whenever I've contacted them. Living out of state, that is very important to me.

I seldom receive a statement for my personal loan payment. (like this month) Makes it a pain when I have to bother the bank teller to look it up for me. Easier to have a printed statement and hand the cash and the statement to the teller. Also, I transfer funds from a bank to CorePlus and though Coreplus receives the transfer they don't post it until after the due date. A bit frustrating.

I have been a member for 52 years and the credit union has supported me through good times and bad with consistent, friendly service. I was sorry to have to choose a branch because I have used most of them at various times and have been treated well at all of them.

Worst credit experence of my life. Never sent me a welcome letter with my account number when I used them as a lender to purchase my car. Never sent me my first statement with a due date. Never even sent me an email. Haven't been helpful over the phone. Don't use them, even if they're the cheapest monlthy payment it's not worth the aggrivation and hassle. If I could give 0 stars I would. Their hours also suck so if you work a 9-5 job you'll never be able to get ahold of them and get things fixed.

The Bank Clerks that USE to work here WERE very helpful and nice, I use to enjoy coming to this location. The New Staff are just plain Rude and don’t want to do their job, I recently had a issue where I went to dinner and was over charged, I went into the bank and informed them that I needed to file a claim Etc, The two young ladies that assisted were rude, one more than the other because it was clear the girl that was working the front was New and it showed that she had mo clue how to start the paperwork, So the one that was assisting her was trying to show her authority and doing so, I think she forgot that I was the customer and that it was my Money we was discussing, Long story short, I called over her head because of the lack of treatment and I received a call back with apologies which I appreciate but still to have to go in and handle a situation like this, was frustrated enough, and then to go in and deal with young ladies with attitude, is beyond me! I edited my review because as stated at one point, The atmosphere here was welcoming, now All staff have been replaced ir promoted Etc…

Now I remember why I closed my accounts at CorePlus years ago. I went into the branch to make a withdrawal because I have shared with another bank which is not local. My bank had called them authorizing the withdrawal prior to me arrival. The tellers acted like they had no idea what I was talking about. Many of the employees were having social conversations & offered no assistance.