Fifth Third Bank & ATM, Clermont, FL

Terrible experience with the entire team during a refinance attempt. We applied just before interest rates increased and locked in at a low rate. They did everything to delay the process. Requesting documents multiple times and claiming they were not received, changing qualifications near the end of the process, to include requiring opening a new account and automating the monthly payment. Multiple times I reached out to my reps over the last 6 months for updates and no one would respond timely to my calls or emails (always took 2 or more weeks for them to respond and in many cases they never responded). There are many financial institutions that value their clients, but Fifth Third is not one of them.

Tellers have always been helpful and done everything in their power to address any concerns Customer service across the board should be replaced. I always told the rep worked in a call center for 25yrs and never disrespect them. Still after that ive been hung up on, placed on hold over 20 minutes, and transferred from dept to dept when no one never fully listened to me

Terrible bank! Have had nothing but problems!!! Also holding my check for 10 days before hitting my account! That's just ridiculous. So there holding my money! Cause check cleared for 10 days to draw interest . I will close my account on July 22 ND! Not to mention ATM doesn't work most of the time! Clermont st rt 192 branch in Clermont y

My wife and I made an appointment. Was going to open an account. Upon entering, there was no place to sign in and no one checking if we had an appointment. The was only 1 person opening accounts. We waited about 30 minutes. No one called for us. We waited some more. Apparently making an appointment makes no difference at this bank. It's not like Chase where if you make an appointment...you have an appointment. After half an hour, a banker, named "Michael", came by and just called someone. He never asked if we had an appointment and I had to blurt out that we had an appointment. He acted annoyed and just cut me off and acted like we were interrupting him. Shouldn't the people at the bank be checking if anyone has an appointment? What's the point of making an appointment if you still end up waiting at the back of the line with everyone else? After a whole hour after we were scheduled to have our appointment, the banker Michael got up and walked to a teller. While he was there I went over to speak with him. He was speaking to the teller, so I waited. When he was done speaking to the teller, he saw me standing there waiting and walked away trying to avoid me. Pathetic. Some of the worst customer service from a bank that I have ever seen. We walked out and did not open an account. No wonder they are desperate for customers.

Hard to rate the entire bank so let me do this. The tellers are the best, helpful, friendly and remember your name. The management no so good. My last visit I wanted to discuss investment or see what they offer. One person looked at me and put his headphones on and back to looking at computer. The other person didn't even acknowledge my presents until I flagged him and he told me just a moment. This person is nice but his voice is SO soft I could not understand him. LIKE HEY SPEAK UP And get some energy going. The tellers are GREAT. The management needs to be shook up

Thank you so much Jo, you were amazing and a magic worker this afternoon. You did wonders and completed everything we needed! Thank you for taking care of us and resending the cards too! Great customer service and patience!

Traveled far, to deposit an estate check and they turned me away. Christina said it would take too long, honestly have always had horrible customer service from the bitter old women that work here. It’s unfortunate and due to that I’ll be going to a different bank. edit to add: instead of having an actual person reach out to make anything right, they just respond with an automated message. I guess 53rd bank doesn’t mind keeping unhelpful and rude staff employed :)

I had to travel a distance to get to this 5th 3rd because there’s not one in my area. I’ve been banking with them since I was three years old, and I will say that the staff here are extremely rude AND IGNORANT. I was not greeted upon entering, the staff member was rolling her eyes, and speaking to another staff member about getting off early “ she said she was ready to go”— which is probably why she had a nasty attitude. I also asked her about my access card and she said you should have gotten the notifications in the mail. When I told her I did not then she abruptly said: “ well, you should have, and they will mail you a check’”. She was also very dismissive and did not ask me if I needed other services, which I did, but I felt like I wasn’t getting the services I needed so I just left. Terrible customer service overall.