Truist, Eustis, FL

Unfortunately it has the only drive up ATM for truest in the area. I have to drive from Mount Dora to Eustis unless I want to walk up stairs etc etc. Being disabled makes it kind of rough not having a ATM drive up at Mount Dora

I've tried repeatedly to call this branch to ask a few important questions and can't get a PERSON on the line! Not once!All recordings.I've been a customer for over 30yrs.but no more.I'm done!!!

Since they have taken over my loan from SunTrust, they have sent me late notices on my AUTOMATIC payment which is scheduled to be made a day before the due date. They have assessed over $300 in late fees EVERY MONTH since they’ve taken over!!!! No one can seem to figure out what the problem is, I have gone into one of the branches, I have talked to four different people on the phone. No one seems to be able to straighten it out. They had me email them proof that my payment was made and then never bothered to respond. Ready to go elsewhere. They are the TRUIST of failures.

Worst costumer service. Called about unauthorized withdrawals from atms and the lady could barely speak English and acted like she couldn't figure out what I am talking about. I have to go into a branch to get a real person to Dela with and figure this out.

Great customer service via phone today from Gina at the Eustis branch on David Walker. She was very thoughtful to gather information I needed. An overall exceptional experience.

I’ve had a fraud case going for a while so I went into the branch. I’m disabled and they told me to call them back. It will be my 4th call. You guys need to go back to suntrust values. When you have a fraud on your account it’s scary. I asked them to freeze the card until they figured it out but the fraudulent card balance keeps going up I caught this on the first time and called right away. The card should’ve been frozen from the first phone call. Now I’m on my 4th. Will that help?

Since they have taken over my loan from SunTrust, they have sent me late notices on my AUTOMATIC payment which is scheduled to be made a day before the due date. They have assessed over $300 in late fees EVERY MONTH since they’ve taken over!!!! No one can seem to figure out what the problem is, I have gone into one of the branches, I have talked to four different people on the phone. No one seems to be able to straighten it out. They had me email them proof that my payment was made and then never bothered to respond. Ready to go elsewhere. They are the TRUIST of failures.

Cudo's to Stefan for helping me with several account problems.