Truist, Haines City, FL

Carlos was a great help when we learned that my husband account was hacked. The only issue we have is on the phone they transferred my husband three time instead of freezing the account right away. Not the first time that the phone experience was terrible.

If there was a way to put zero stars... I would! I have been on the phone for 3 hours with no answer and no results. I have been in the lobby waiting for 1 hour already with no help. The guy in the "branch Leader's" office told the lobby that there are only 2 employees and the wait is u determined. This is horrible and will definitely look into banking at a different bank. Truly avoid this bank at all costs!!!!

The people are very helpful and knowledgeable, it's corporate that needs hhep

It is most worst bank in the world. So bad service and the wait time is too long all the time, through the drive t or inside in the bank. Very bad and just considered to find another bank and transferred my accounts.

Today was the first time in 3 years I didnt have to wait in line. Thats the most positive thing their is to tell you about this branch. I have been in animal shelters that smelled better. Not to offended animal shelters by comparing this SunTrust bank to them. The service is slow and you better check your receipts. I gave the teller and additional 300 dollars towards the principle on my mortgage and she forgot to credit my acct for it. I guess she would of had an extra 300 in her drawer at the end of the day. I old branch was a totally different story.

Whyyyyyyyy!?!?!?! Why is the drive thru sooo slooowwww, EVERYTIME it takes forever, 45min to an hour with only 3 cars OR Less in line! I don't understand. There is one girl who is always pleasant, nice or apologetic, but everyone else seems to be in their own lil world, I just don't understand.. n with all the complaints about this issue in particular nothing is ever done about it?!? I don't understand the thinking here, there's no method to the madness just madness. Please for the love of SANITY pick up the pace. Smh.

Dear Truist Bank I wanted to take a moment to share my experience with one of your cashiers at the Haines city location. During my recent visit, I had the pleasure of working with Yvelaine and I must say that the level of customer service I received was simply outstanding. From the moment I stepped up to the counter, Yvelaine greeted me warmly and made me feel valued as a customer. They were patient in answering all of my questions and took the time to explain any policies or procedures that I was unfamiliar with. What impressed me most, however, was Yvelaine’s attention to detail and commitment to accuracy. They were thorough in verifying and helping us by opening not only one bank account, she opened two bank accounts and at the same time she work as a cashier and at the same time she work at the drivetrue . Before arriving at the Truist bank I tried to open my account in 3 different banks and the only one who helped me was Truist really Yvelaine helped me I felt confident that my financial needs were in good hands and I left the bank feeling satisfied and calm. Overall, I couldn't be happier with my experience at Truist bank and believe that Yvelaine truly represents the high standard of customer service that your bank aims to provide. Please extend my thanks and appreciation to yvelain and know that their professionalism and dedication did not go unnoticed. Thank you for your time, Paola , María José and Alexandra

Yvelania is great person, great customer services, attention to detail. My first time in truist I feel so so welcome. Persons like her it’s really hard to found for real. She need a raise for sure. 😀 I hard a really bad experience with WF and try to find another bank. No doubt. …