Truist, Leesburg, FL

Since the banks of BB&T and Suntrust have merged, they have to the worst bank. To make any transactions at the drive through you have to tell them in the LOAD SPEAKER what you transaction you are performing. Extremely dangerous to answer your security question OUT LOAD and also request money in any amount over 500.00 since that is ATM limit. Someone is is going to get robbed yelling the amount of withdrawal and its going to be the banks fault.

Every time I have to go to the bank and do something important, nobody is able to do it. They say their systems are down or that they don’t have access. I worked with bank tellers at Citizens and they can do everything without a hesitation. I wonder why this Suntrust doesn’t have access to things like a normal bank should.

Extremely bad customer service the teller Mrs Simmons was very rude No customer service skills at all. I have been with Suntrust for over 30 years and I have never have been treated that bad in any establishment. Long lines disorganized place and did not even look clean. What a difference compare the great service always willing to help in Hickory Flat Georgia I hope they get their act together is to bad. Almost closed my bank account but you can not judge good apples with a bad one only.

It's a shame that they are under staffed. Very courteous and helpful while they are doing transactions. You just have to have patience.

I would like to thank Ms. Swearingen and her staff for inviting me NOT to be a customer. The young lady who waited on me 'waited' until the last minute to inform me of the usurious charge of SEVEN DOLLARS AND FIFTY CENTS ($7.50!) to collect on an instrument issued to me by one of their customers. I have now added Sun Trust Bank as a company (to Wells Fargo) from whom I will not accept any fiduciary instruments. The problem with this review is: It will neither be read, nor responded to. They just don't care!

Since the banks of BB&T and Suntrust have merged, they have to the worst bank. To make any transactions at the drive through you have to tell them in the LOAD SPEAKER what you transaction you are performing. Extremely dangerous to answer your security question OUT LOAD and also request money in any amount over 500.00 since that is ATM limit. Someone is is going to get robbed yelling the amount of withdrawal and its going to be the banks fault.

Truist has the worst customer service. Asked for a supervisor twice about a mistake they made and they hang up om me. Time to start looking for another bank.

Every time I have to go to the bank and do something important, nobody is able to do it. They say their systems are down or that they don’t have access. I worked with bank tellers at Citizens and they can do everything without a hesitation. I wonder why this Suntrust doesn’t have access to things like a normal bank should.