Truist, Zephyrhills, FL

Everything located in Zephyrhills has horrible service. When the branch at Eiland and 54 was open, I never experienced problems with service. The Zephyrhills location is a joke. I called to inquire about a simple request and the process; it does not matter what time you call, no one picks up the phone. You are forced to call the toll free line, which is an even bigger waste of time, as they don't understand basic requests. I'm not a fan of large national banks like BoA or Chase, but it's clear that it's time to move my money elsewhere. Truist is a joke. If you absolutely have to stay with Truist, go to the Seven Oaks location. The service is much better.

I opened a business account at this bank and was told about a business loan and line of credit. When I contacted them for more information, instead of telling me that I did not qualify, they avoided my calls and ignored my numerous voice mails! The bank itself is unethical. They hold charges that should be posted and rearrange posting so that they can charge a fee. I have receipts with dates to show when purchases were made, they still rearranged them so that the account can show can overdraft and charge me a fee. They are the worst!

After frequent disappointments with this company, I'm pulling my business. The final straw was one of their representatives lied to my face about one of their polices, which they quickly changed their answer when confronted. Since the merger to Truist, they have messed up account transactions, provided wrong wire info, and have funds availability policies that to not follow industry standards & clearly benefit them. Plus, it takes an hour to get someone on the 800 number regardless of the day/time. Please do yourself a favor & bank elsewhere.

Had a refund check from SunTrust that was misplaced for 6 Months 8 days, when I finally found the check (under the car seat) took it to SunTrust to deposit it into the SunTrust account.. SunTrust would not honor their own check that was just over six months old they said their policy will not allow them to take checks that are over 6 months old and that I would have to contact one of their call centers to have that check canceled and have them write another one. I said I thought checks were good for a year? The teller said no they're only good for 6 months.. went to Wells Fargo and they cashed the check, the teller said, checks are good for up to a year, and she has no idea why SunTrust would not even honor their own check.. not sure how those tellers at SunTrust even keep their job as rude as they are to their customers..

Worst customer service of any branch, of any bank I've ever used. The lines are always too long, they never answer the phone, and when you wait to see someone about an issue, they just tell you to call the 800 number and try to send you on your way. I've been banking with Suntrust for 10 years. I moved to this area recently and the service at this branch is so bad that I am now shopping for a new bank entirely.

After being scammed out of money from our account. We went into the Zephyrhills, Fl Truist banking office and had the pleasure of a gentleman named Tyler helping us deal with this matter. He went out of his way to help us and answer any questions we had. This young man is an asset to this banking firm. Thank You again Tyler for all your help! firm

Tyler was awesome in helping me set up my accounts. Very courteous and professional!

I opened a business account at this bank and was told about a business loan and line of credit. When I contacted them for more information, instead of telling me that I did not qualify, they avoided my calls and ignored my numerous voice mails! The bank itself is unethical. They hold charges that should be posted and rearrange posting so that they can charge a fee. I have receipts with dates to show when purchases were made, they still rearranged them so that the account can show can overdraft and charge me a fee. They are the worst!