1st Franklin Financial, Kennesaw, GA

Miss Kiera had good customer service, very helpful, sign up process was easy. I would definitely recommend this loan company.

The service I received was quick and very good. Catie was wonderful. Keep up the good work.⚘

First and foremost, its EXTREMELY UPSETTING to see the other reviews and discover before writing my own that Amber has had complaints dating back to a year ago! Has nothing been done? Are we providing feedback only for services not to improve?? For me, it was an absolute HORRIBLE EXPERIENCE!!!! This is my first experience with 1st Franklin and it will certainly be my last! I made a payment on 12-3 and again on 12-11. My interest was extremely high when it should have only been $8.40 for those 8 days. However it was 8 x that amount! When speaking with the representative Ashley, she said she didn't know why it was so high and stated the daily rate is $1.05, but had no idea why it was $70. I asked for further explanation. She continuously stated "That's all I can tell you, and I really don't know". I asked to speak with a manager, and she replied that her manager Amber couldn't help me either!!! I asked for someone above Amber, but Ashley continued to say the interest was what it was, but she couldn't explain why and proceeded to end the conversation. After "being persistent, and demanding some sort of explanation", Amber the manager FINALLY took the call and explained the reason for the interest while in the background she simply said she didn't know and dismissed the call. It took me VERBALLY and persistently asking for help while Amber dismissed me in the background, and told the rep to simply tell me "she didn't know" without any effort to examine the acct! The customer service experience was HORRIBLE, the workers are LAZY, and I have no desire to ever have a financial relationship with 1st Franklin, other than the pay off the acct!!

The staff is very kind, helpful, and dedicated to helping their customers.

First time ever getting a loan. Catie was very helpful and outgoing while going thru the process with me. She made me first experience great!! Will come back in the future

I have used 1st Franklin in the past. Had no problems. I am a return customer using a different branch and I have to say the service is outstanding. The whole process is explained from start to end so you know exactly what you are agreeing to when you borrow money. I recommend t1st Franklin especially this location in Kennesaw

Never had issues with them ever , they really are good people . The only I mean ONLY loan place I’ll apply too in the time of need !! Thank you ladies

Today was my first time calling. I spoke to Amber. She was very pleasant and helpful.