Ben Fransen, Loan Officer - NMLS #2004153, Waipahu, HI

Ben has done a tremendous job for me during the whole loan process. I could not ask for anyone better! It is difficult enough to get loans processed, but adding a whole other level of working with someone stationed overseas takes talent. Ben is exceptionally courteous, friendly, and helpful. He explains the entire process and what to expect next. He is with you the whole time, answering questions or providing possible solutions for areas that hit a snag. The rest of Ben’s team was just as fantastic as well. If you select Ben as your loan officer, I promise you will not be disappointed. He has gone beyond any customer experience I have ever dealt with and made it seem effortless to get an approved loan.

Ben was an incredible loan officer and helped navigate us (first time home buyers) through what turned out to be a very lengthy process with attentiveness, patience and care. He was readily available, answered all of our questions clearly and thoroughly and gave us great advice along the way. I would recommend him as a first time buyer and would absolutely work with him in the future.

It has been such a pleasure to work with Ben and his team from the moment we were connected through our realtor. Firstly, his presence throughout the whole process was consistent and unwavering. It was clear from the very beginning that his heart and intention were in the right place, in helping us find our home. We decided to purchase a home in Hawaii from the mainland, so our entire experience with him was by phone, text, and zoom. However, I never felt far from his reach. His response time was quick, even with the time difference between the mainland and Hawaii. His responses were sincere and thoughtful. And, his concern and diligence to secure us the *right* loan for our needs was evident. He consistently thought outside of the box, offering us options to save money with each new conversation. Ben was always so kind and generous with his time with every home I asked him to workup to determine the upfront and monthly costs. It was quite a task to determine the insurance with our decision to purchase on the Big Island – learning about lava zones can be quite a learning curve! Not only that, but he also spent countless hours on the phone with us discussing rates as we became closer to closing. He walked us through the basics – helping our novice brains try to retain the critical pieces of data that were important for our long-range plans. Above all else, Ben’s kind, compassionate and warm demeanor came through with every interaction. He laughed with us and had patience with us, even when our small children were up to their antics in the background. He is such a genuine and caring person – who is clearly in the right profession – matching people to their loans to make their home dreams come true. ***I whole-heartedly recommend working with Ben and his team, they will care for you through the entire process, in just the right ways.***

Ben did an amazing job! As first time home buyers using the VA loan, we were a little overwhelmed with the process. There wasn't a single question he didn't know the answer to. He kept us informed through every step of the process, made himself available any time we had questions, and worked with us to get the best rates possible. I'd recommend him to anyone using the VA loan!

Ben and his team from Aligned Mortgage has truly made our experience of buying our first home so easy. He explained every step of the way from understanding how a VA Loan works, what we need to do as far as getting the loan, to how we can successfully be homeowners. He answered every question we had. He was so easy to talk to and very knowledgeable. He was there every step of the way making sure we were taken care of. I highly recommend Aligned Mortgage.

Ben Fransen, loan officer for Aligned Mortgage of Hawaii, was excellent to work with. He took calls and followed up on things even when he was on the mainland when it all started, he was very responsive. He and his team made sure we knew what documents and paperwork were needed. Signing from out of state was simple since we were in California. I loved that there was confirmation that they received it. When there was a concern, Ben was able to explain clearly and gave us options or possibilities if necessary. Very happy with the teams service and efficiency. Everything went smooth!

Ben Fransen was a great loan officer that made the process transparent as possible. He always made time to speak with us and answer all of our questions. He kept us updated throughout the process via email, text, and/or phone call and accommodated our work schedule to help us close on time. HIGHLY RECOMMEND working with Ben Fransen as your mortgage loan officer!!!