Lewis Clark Credit Union, Lewiston, ID

This used to be a reputable institution; they now ignore their customer's calls, lie to their customers, verbally abuse their clients, and don't honor agreements made with their own customers. I used to enjoy working with them and I knew I could count on their commitment to service, but no longer. You're far better off working with an institution elsewhere and not wasting money on these con artists.

I called and they can’t even help me log in to my account. I provided all of my information and still cannot help me. The way the questions are set up to be asked to a customer should be changed. There more effective questions for security reasons than being asked questions that you can’t even answer. They told me either call back so the questions are refreshed and have different questions.

This place is awful. I had my account closed for no reason and the branch manager told me to take them to court . I went in the bank yesterday to get my kid some money so he could eat. I was told I had no money and they closed the account. I also needed money to get a bus ride home. Since I had no money I collapsed outside and had to wait for help to arrive. Oh yah they gave us warm water to help us. I did mention a medical condition so I think they tried to murder me

Don't bank here and dont get the overdraft protection it's a joke and definitely don't try to get a loan if you have no credit. So I went to get a loan for a truck which was a great deal and I had 5500 going down. The loan agent told me to find something cheaper that's not as reliable as the one I found. And I have been banking with them when the bought out Clearwater credit union which Clearwater was the best but sense they switch to lccu you I have not been happy. I had the overdraft protection on my account and it was supposed to pull from my savings first it was pull for the overdraft loan insted and then they told me it would hurt my credit but because of that running high it has hurt my credit. They also never answer their phones I'm always on hold for more then 30mins so please don't bank here it's a joke.

LCCU is the best! The staff are all amazing and friendly. We never have any issues. If you are looking to get a loan Michelle Hansen is the gal to see. Seriously she's amazing! Not only do they have amazing customer service but what they do for this valley is incredible. Thank you, LCCU for always being there.

We got a HELOC through them early this summer. As we used the money they did not and have not billed us each month, and or given us statements. As the payment increased we had no update or any correspondence whatsoever. No emails, not paper, no phone calls. Most of the time you can’t get them on the phone. They turned us in to credit monitoring for a late payment in December and dinked our credit 70 points! Now, even though we have “caught up” and payed this months as well I got a notification from credit karma saying we are 60 days late!! I’m turning them in to the consumer finacial protection agency as they have destroyed my perfect credit of over 20 years. Update. We had to go down from Potlatch to meet with the branch president and they realized that we had indeed not been billed, we then had to file disputes on 3 credit bureaus and LCCU resolved it on there end.

This used to be a reputable institution; they now ignore their customer's calls, lie to their customers, verbally abuse their clients, and don't honor agreements made with their own customers. I used to enjoy working with them and I knew I could count on their commitment to service, but no longer. You're far better off working with an institution elsewhere and not wasting money on these con artists.

This place is awful. I had my account closed for no reason and the branch manager told me to take them to court . I went in the bank yesterday to get my kid some money so he could eat. I was told I had no money and they closed the account. I also needed money to get a bus ride home. Since I had no money I collapsed outside and had to wait for help to arrive. Oh yah they gave us warm water to help us. I did mention a medical condition so I think they tried to murder me