First State Mortgage - Champaign, Champaign, IL

If you want McDonald's-like service then this is the place for you! Here you will not be a priority even with the SENIOR loan officer Frank. Have a question. Good luck. You won't receive a response for a week, which is a problem if you find a home quickly and need to move forward. I received better customer service and quicker responses from a loan officer with Chase all the way in New York City! I suggest doing business with Flat Branch. They have their priorities straight and are a pleasure to work with.

Jude recently help me through a refinance that unfortunately encountered some unforeseen complications that threatened the entire deal. Jude went above and beyond to assist with bringing the problem as well as the loan to closure. I have previously done business with Jude and he is a consummate professional who you can count on to do an exception job. Above all, I prize Jude's honesty, ethics and integrity and I look forward to doing business with him in the future.

This is where you get things done! Mr. Bailen is where its at. I fully recommend this company and Mr. Bailen if you are looking for someone and a company willing to never give up and to get it done. Look no further for your mortgage services, you will have it all here at MSI. THANK YOU MR. BAILEN!!!!!!!

They tell you what you want to hear and not what you should know, give bad information, and don't follow through... These people are a joke.

If you want McDonald's-like service then this is the place for you! Here you will not be a priority even with the SENIOR loan officer Frank. Have a question. Good luck. You won't receive a response for a week, which is a problem if you find a home quickly and need to move forward. I received better customer service and quicker responses from a loan officer with Chase all the way in New York City! I suggest doing business with Flat Branch. They have their priorities straight and are a pleasure to work with.

Jude recently help me through a refinance that unfortunately encountered some unforeseen complications that threatened the entire deal. Jude went above and beyond to assist with bringing the problem as well as the loan to closure. I have … More

This is where you get things done! Mr. Bailen is where its at. I fully recommend this company and Mr. Bailen if you are looking for someone and a company willing to never give up and to get it done. Look no further for your mortgage services, you will have it all here at MSI. THANK YOU MR. BAILEN!!!!!!!