Fifth Third Bank & ATM, Effingham, IL

Fifth 3rd bank are soooooo terrible at coustumer services once you call them and explain the problem the next moment you call they will pickup without talking to you and put you on hold so they are some kinda hide and other thing whatever you ask they say they don’t know that

I got my mortgage through Fifth Third and went through five months of hell from the day we started until closing. During those five months, we had to handle communication between the bank and our realtor since they couldn’t get on the same page, we received estimate letters with incorrect property tax figures three times even though we told them that was wrong, we had our mortgage processor reach out to our insurance company with the wrong closing date which caused confusion, at the same time he requested documents that had already been submitted and sent verification of employment to my employer with my boyfriends name on it. Also incorrect on those estimates were seller costs they had listed in our closing costs as the buyer, including the realtor's thousands-of-dollars commission. We spent seven weeks going back and forth signing paperwork regarding the septic system alone. Four months in, our processor realized he had my first name wrong the entire time after sending the second verification of employment to my employer (they sent three verifications to my employer and at least three to my boyfriend's employer due to mistake after mistake on their part on the paperwork). We had locked our interest rate and requested a lock extension due to all this time passing, yet they still let our rate lock expire. Interest had gone up a whole point at that time, and it cost us thousands to buy it back down even though it was their fault letting it expire. We were told “the higher interest is only a little more a month” the difference in the lower rate vs higher was $24,000 over a 30 year mortgage. They began requesting more information for documents we had submitted 4 months prior, why was that not requested 4 months ago? There were discrepancies between what documents one person was requesting vs another, they didn't even know what they needed. They still needed all this paperwork, yet they had sent us three incorrect closing disclosures. How are you sending closing paperwork if you don't have everything you need? Each request for more documents was more confusing than the last, they were filled with typos and they just kept sending the same requests with more text added to the end so you had to guess what they already had and what they were wanting now. A day before our scheduled closing date the title company still hadn’t received final paperwork from the bank and we had to request it be sent over multiple times before it was done. They sent us a document a week before closing that had my last name completely wrong on it. I asked three times if we were supposed to be getting a revision for this and I was never answered and we never received a revision. Closing day came and it had to be pushed back an hour because my last name was wrong. Etc., etc., etc. After closing, we received a notification that they had overcharged us almost $400 in closing costs and we would be getting a check back. We later received a letter thanking us for signing up for automatic payments for our mortgage, which we specifically denied at closing. I had banked at Fifth Third for 3-4 years, but after all this I am closing my accounts with them.

I am giving ‘0’ stars to this branch of 5/3 Bank! I had to deal with this bank in regards to an estate account and had nothing but problems from the second I walked in the door to closing the account. Mistake after mistake with no accountability from the people making the mistakes. They acted as if they had never dealt with an estate account and clearly did not know what they were doing! Very rude, unhelpful and took no responsibility for any of the issues that made this experience much more difficult that it ever needed to be. This particular branch is being run by a bunch of unprofessional amateurs that don’t have a clue about good customer service. As a last resort to get this estate corrected and closed, I contacted the BBB of Cincinnati for help which in turn contacted the main office of 5/3 Bank in Cincinnati and the issues were resolved professionally and quickly. Kudos and 5 stars to the 5/3 Bank home office for helping me resolve these issues so I could close this account.

Ten years ago I enjoyed banking with 5/3, idk if it's because I've moved and deal with a different location or the company itself just doesn't care anymore but if it's beyond a simple withdrawal or deposit don't waste your time.

Great staff!! I love banking at Fifth Third because they are very personable and have a smile to share every day. It sounds cheesy but they do make it a 5/3 Better!! Plus, as a waitress, making deposits in the ATM instead of waiting to do it the next day is REALLY helpful!

I'm giving two stars but that's because there is one of them that works there that I can tolerate. My place of employment banks here and is the only reason I deal with them. They're always rude to us. Hell, the one day my boss come back saying that the change order wasn't ready when she got there (an hour after calling it in) and when asked why the response was, "I didn't feel like doing it." And I don't know who the lady is that sits at the shorter desk there with the tellers but I have never seen her do anything. She won't acknowledge customers. Nothing. The customer service at this place is lacking big time

I got my mortgage through Fifth Third and went through five months of hell from the day we started until closing. During those five months, we had to handle communication between the bank and our realtor since they couldn’t get on the same page, we received estimate letters with incorrect property tax figures three times even though we told them that was wrong, we had our mortgage processor reach out to our insurance company with the wrong closing date which caused confusion, at the same time he requested documents that had already been submitted and sent verification of employment to my employer with my boyfriends name on it. Also incorrect on those estimates were seller costs they had listed in our closing costs as the buyer, including the realtor's thousands-of-dollars commission. We spent seven weeks going back and forth signing paperwork regarding the septic system alone. Four months in, our processor realized he had my first name wrong the entire time after sending the second verification of employment to my employer (they sent three verifications to my employer and at least three to my boyfriend's employer due to mistake after mistake on their part on the paperwork). We had locked our interest rate and requested a lock extension due to all this time passing, yet they still let our rate lock expire. Interest had gone up a whole point at that time, and it cost us thousands to buy it back down even though it was their fault letting it expire. We were told “the higher interest is only a little more a month” the difference in the lower rate vs higher was $24,000 over a 30 year mortgage. They began requesting more information for documents we had submitted 4 months prior, why was that not requested 4 months ago? There were discrepancies between what documents one person was requesting vs another, they didn't even know what they needed. They still needed all this paperwork, yet they had sent us three incorrect closing disclosures. How are you sending closing paperwork if you don't have everything you need? Each request for more documents was more confusing than the last, they were filled with typos and they just kept sending the same requests with more text added to the end so you had to guess what they already had and what they were wanting now. A day before our scheduled closing date the title company still hadn’t received final paperwork from the bank and we had to request it be sent over multiple times before it was done. They sent us a document a week before closing that had my last name completely wrong on it. I asked three times if we were supposed to be getting a revision for this and I was never answered and we never received a revision. Closing day came and it had to be pushed back an hour because my last name was wrong. Etc., etc., etc. After closing, we received a notification that they had overcharged us almost $400 in closing costs and we would be getting a check back. We later received a letter thanking us for signing up for automatic payments for our mortgage, which we specifically denied at closing. I had banked at Fifth Third for 3-4 years, but after all this I am closing my accounts with them.

I travel a lot for work but this is my favorite branch to stop at. Everyone is so friendly and willing to help. Amazing customer service!