OSB Community Bank, Ottawa, IL

The bank seems to know that it doesn't send out statements in a timely manner. The representative I spoke. With stated that. I received the last statement after the due date. I called requested the payoff amount and immediately sent it. The bank sent me another statement that said I was past due and had to pay more. I called to ask for ANOTHER PAYOFF amount. Even though they already had the first payoff amount, they charged me a late fee and interest. Not a bank I would recommend. They are aware of a issue and decide not to address it but still charge people based on their problem.

Will steal your money and not help you figure out where it went. Absolutely awful service, they hold all your charges and then put them through at once so you end up negative. Absolutely awful bank do not recommend.

OSB has been very helpful to our business. Brenda Trump is always right there when I need her. All our needs are met on a consistent basis and the use of the check deposit reader right from my desk is awesome. We just went through the transition to their new platform with out a hitch. Great bank for business!

This bank treats your money like it's theirs. Sometimes my husband and I need to make larger purchases on our debit cards and we've been denied most every time. The bank says we have to sign a release in order for them to release our own funds even though my husband and I have signed countless releases to give us no spending limits on our cards. It appears that every time you want to make a larger purchase, you have to go to the bank, sign a form, and cross your fingers that they will release your own money. There are some nice people working there but...if you can't get your money when you want it you might as well keep it under your mattress.

Absolutely the next to worst bank I've ever had to deal with... Tried to pay off a mortgage and was basically told that I didn't know how to use bill pay. Turns out the bank "experts" trying to help me didn't even understand their own subcontractor requirements. Next, trying to settle an estate, had to produce documentation twice, even though they had a folder with copies of every document they were asking me to produce. Now, the day before a long scheduled data conversion, can't even pay a bill or access accounts...

The bank seems to know that it doesn't send out statements in a timely manner. The representative I spoke. With stated that. I received the last statement after the due date. I called requested the payoff amount and immediately sent it. The bank sent me another statement that said I was past due and had to pay more. I called to ask for ANOTHER PAYOFF amount. Even though they already had the first payoff amount, they charged me a late fee and interest. Not a bank I would recommend. They are aware of a issue and decide not to address it but still charge people based on their problem.

OSB has been very helpful to our business. Brenda Trump is always right there when I need her. All our needs are met on a consistent basis and the use of the check deposit reader right from my desk is awesome. We just went through the transition to their new platform with out a hitch. Great bank for business!

This bank treats your money like it's theirs. Sometimes my husband and I need to make larger purchases on our debit cards and we've been denied most every time. The bank says we have to sign a release in order for them to release our own funds even though my husband and I have signed countless releases to give us no spending limits on our cards. It appears that every time you want to make a larger purchase, you have to go to the bank, sign a form, and cross your fingers that they will release your own money. There are some nice people working there but...if you can't get your money when you want it you might as well keep it under your mattress.