Fifth Third Bank & ATM, Columbus, IN

Brittany Wood from the Columbus, IN branch is wonderful. Goes beyond to help you with whatever it is you need. She’s the reason I picked 5/3 over any other bank! Thank you Brittany, you’re the real MVP!

I, as a none customer, tried to cash a check written off of Fifth Third in the drive through where I am asked to come inside so they can “create a profile” for me. When I get inside they call to verify the check which was unsuccessful because no one answered their call. I am then told there will be a fee for cashing my check, in my situation came out to $8. I’m also asked to provide my phone number and SOCIAL SECURITY NUMBER. The teller told me I could open a free checking account to avoid the check cashing fee. Why so I can be charged other miscellaneous fees? No thank you! I currently work at a bank and have previous banking experience to tell you that none of your competitors in this market are going such lengths to get checks cashed. I’m absolutely baffled by my experience today and will continue to encourage people to bank elsewhere.

Took a check written on their bank - wanted to charge me $5 to cash their check. I agreed then they said now we need to create a profile. All was good until the teller wanted my social. I said I’m not giving my social - she responds then I can’t cash the check. Moments before she could for $5. Lie much... Terrible customer service... I told her and this is the reason I don’t bank here. She said “good”. No wonder 5/3rd has a small number of banks in a bank town!

been with them for years but still can't get any fiancial help by means of loan, credit cards, or refinancing etc. now that my household is struggling from the covid 19 closures they cut off my early access , even tho when I use it I pay everything back on time. don't waste your time look into another bank.

Scammer company. I accidentally overcharged my checking account, but immediately wrote myself a check to cover the overdraft, and used mobile banking to deposit the check. This scammer bank simply ignored my deposit and cancelled the check, without letting me know. My other bank have confirmed there’s no returned check. Scammer bank started charging me $25 everyday there’s a negative balance. I then scheduled a direct transfer from my other bank, but the transfer took 4 days to proceed and I accumulated additional $100 overdraft fee. I guess that’s the way scammer bank to make money from customers.

You can't control people on the sidewalk! Photography is not a crime, Learn how to keep private information private. You guys should be reprimanded for disseminating private info to the public!

Kelly and Brittany were fantastic from start to finish in helping me setup some new accounts. Both truly went above and beyond, were kind, genuine, patient and professional. This a very well-managed branch with great staff. Highly recommend! Thank you! 🙏 …