Ruoff Mortgage, Columbus, IN

Working with Julie from Ruoff was such an amazing experience! I cannot recommend Ruoff or Julie S. MORE! Julie responded quickly and truly went ABOVE AND BEYOND for our family. We were blown away by her kindness and attention to detail. We were so blessed to work with them and you will be too!

It was a pleasure having our mortgage handled by the professionals @ Ruoff. All aspects of the the journey were right on time from start to finish. We would not hesitate working with them again.

great experience, Tanya is really good to work with, she made sure i was informed at all times thru-out the process making it stress free.

Kevin Johnson is great to work with , keep you updated at all times in the process. Very upfront. HIGLY RECOMMENDED

My experience started out great! Got in quick for an appointment with a loan officer in the Columbus office. Quickly got them all the information needed to start the application process. I needed a Pre-Qualification letter stating we were pending pre-approval and never received that. Almost a week after submitting my information, I stopped getting any communication from the loan officer I was working with. I reached out to another local Mortgage company, sent her the information she needed, got the Pre-Qualification letter within the hour and now waiting for the Pre-Approval letter which she stated she could probably have by the end of the week. I asked several times if there was anything else needed to get the process moving with Ruoff, but received no response. I do understand working in a busy office myself, but I would have appreciated some sort of response to let me know what our status was as we are missing out on putting offers in on homes. I gave three stars, as I can't rate everyone in the office, but the person I worked with did not reach my expectation.

Eli Harmon with Ruoff Mortgage and Rick Sprague with Sprague Company were outstanding in this first time home buying process. They are very knowledgeable in this industry. The process for me was very smooth with these guys handling every aspect of the endeavor. Thank you SINCERELY, Toby Mullis

Parker with Ruoff Mortgage was a true pleasure to work with on our first home purchase. He explained everything extremely well as we had no previous experience in mortgage and home buying. He and our realtor worked very closely to push the process and keep things moving along. From start to finish, we were moved into our new home in under a month. Although this process can seem very overwhelming, Parker made us feel as if it were no big deal by personally walking us through each step. I would more than recommend anyone in the market place to work with Parker Chitty at Ruoff Mortgage Company. Thank you so much for your help, Parker!

Parker was a real pleasure to work with and was so efficient throughout the entire process. He was there every step of the way and I highly recommend him and the company. Thanks for helping us purchase our new home! We will be using Ruoff again in the future:)