First Merchants Bank, Connersville, IN

The girls that work at the connersville branch are great but go to any other locations you better look out! They are rude and nasty! I unfortunately have my mortgage through this bank and pray I can refinance some where else, the do not deserve our business! A lady named Brownie was suppose to be helping us with our loan and I called and simply asked if she had all the paper work she needed and she got extremely rude and said " I will get to it when I get to it!" I'm sorry but that it terrible customer service! I can't believe they would allow her to work with people.

Was lied to by branch manager

The girls that work at the connersville branch are great but go to any other locations you better look out! They are rude and nasty! I unfortunately have my mortgage through this bank and pray I can refinance some where else, the do not deserve our business! A lady named Brownie was suppose to be helping us with our loan and I called and simply asked if she had all the paper work she needed and she got extremely rude and said " I will get to it when I get to it!" I'm sorry but that it terrible customer service! I can't believe they would allow her to work with people.

Good bank

Was lied to by branch manager