Beacon Credit Union, Marion, IN

A very good bank overall. Their app is very glitchy though and it doesn't work a lot of the time.

The branch manager cut me off mid-sentence while I was asking a question about the policy she was explaining and never came back over the intercom. It was not very professional and as an 11 year member of Beacon I am pretty discouraged by the customer service today.

best credit union in town love the people who work here

The Marion branch is an excellent branch!

Beacon keeps having problem after problem (and they are progressively get worse). What is going on with them? Back in July, I told Beacon that I would be traveling to Ohio weeks before I Ieft. I told them not to mark my transactions as potentially "suspicious" because it would be me actually using my card. Guess what? When I tried to buy things in Ohio, my debit card declined, and Beacon declared my transactions as "suspicious" anyway even though I told them weeks in advance where I would be at. Also, they recently declined my debit card at the State Fairgrounds when I attempted to buy somethings at the Christmas Holiday convention. They declined my card because the vendor "wasn't well-known" and because the vendor lives in New York when he wasn't going to events. I asked them for clarification on what "well-known" means in their opinion, and they couldn't give me a straight answer.

The branch manager cut me off mid-sentence while I was asking a question about the policy she was explaining and never came back over the intercom. It was not very professional and as an 11 year member of Beacon I am pretty discouraged by the customer service today.

Hope you have a great day NIKKI