TCU, Plymouth, IN

Do not do buisness with this bank. They are behind on the times and are predatory. Go to a different bank that can offer a safe overdraft opportunity such as notifying to pay off by days end unlike any offer TCU can (Chase for example) . Highly do not recommend.

MUST READ: I have had an account for over 20 years. Never a late payment, never an issue, and an error occurred where they reported my account 3 months in a row delinquent, and it has now prevented me from being able to refinance my loan for a lower percentage, which would save my family 400.00 a month...all of this during COVID. They REFUSE to just write a letter explaining the situation and my good standing with TCU. They are not a loyal company, so do not trust your money or investments with them.

Always a pleasure to work with Angie Brantley at the Plymouth Oak Rd location

A decent bank, have had many accounts with them.

Great customer service

Everwise Credit Union practices terrible security practices for their online bill portal. When setting a password, their website will NOT let you copy and paste a password. This makes it particularly difficult to use a password manager which is the recommended minimum for cyber security in our modern day. This has been the recommended security practice for over a decade, but Everwise never got that notice. I would highly recommend using an alternative credit union since this company doesn't respect the security of your accounts. It makes it very simple for keyloggers to gather your information and thus access your accounts without your permission. There's no two-factor authentication, and therefore it's super easy to access your account.

Noticed a finance charge on my checking account for no apparent reason. Turns out the started a new policy that debits of $5 or less does not qualify for a 'debit' toward their debit bank account. That is all we use the debit card for is small change purchases so canceled the account. Still have one account with them and they redid their website and it is horrible (I am a programmer). Using the go back to dashboard button goes to a grey screen and thus logs you out. I have 4 phone numbers on the account that they populated with info. I cannot change or delete two of the because the delete/remove does not work. Furthermore there is no way to find your tax documents for the accounts you have either. Not impressed.

Do not do buisness with this bank. They are behind on the times and are predatory. Go to a different bank that can offer a safe overdraft opportunity such as notifying to pay off by days end unlike any offer TCU can (Chase for example) . Highly do not recommend.