Heartland Credit Union, Hutchinson, KS

We went to open a new account. We asked if we could open an account using about $150 worth of change. The teller told us to go over and use their coin counting machine and they will use the receipt to apply it to the account once it is opened. After waiting 20-30 minutes we started getting antsy and asked when we would be able to talk to someone. After another few minutes we were told a representative was ready for us, they brought us into a room with a guy on skype. He immediately said he was having trouble with his audio then asked for us to scan in our drivers licenses. We did not feel comfortable with this interaction at all. We asked one of the tellers that appeared to be doing nothing, if we could talk to someone else, in person, and she said they don't have a manager at this location and no one could help us open an account. We would have to drive across town to speak to a manager. Since we couldn't open an account here, we now had a paper receipt with over $170. worth of change that we couldn't do anything with. A teller with a bad attitude said she was going to charge me 10% to get the cash back. This is after they could not open an account for me and they told me to use the change machine. She finally "waived" the 10% and I got my cash back and I won't be doing business here. This was completely unprofessional and there is no reason there isn't always someone there, in person, who is able to open a account. Also, there were three tellers, that served 3 people (including us) the entire 30-40 minute fiasco.

I've been a member since opening an account on my 16th birthday in the early 80s. They have stepped in several times when I have needed "home town" service when I was in a pinch, and their business bankers did a great job for me recently. I'm glad I have kept this account open while I've lived in multiple states, and I intend to keep it open for years to come. Their service keeps me coming back.

Great bank

I've used HCU for a number of years now & have been very pleased overall. Friendly people that are easy to work with, no bad experiences in the building. I have however had some trouble being kicked out of the mobile app often (probably a problem on my side with a bad connection). Other than that I have enjoyed my banking experience

We have banked here for years. Great service. Polite employees. Their web site for online banking is very easy to use. I would recommend Heartland Credit Union to everyone.

best place that I have ever banked at. So much so, that I continued to do my banking here for almost 10 years after I moved out of state. I was talked into switching to a credit union where I live now and I regret that move, and moved to another bank already. Heartland is the best credit union I have come across and they have reasonable fees. Everyone has always been friendly to me. Wish they would have locations in Nebraska.

Would stay away from this bank at all cost got a car loan here and have had nothing but problems. They keep saying I’m not making my payments even though I have ALL the transactions on my mobile app stating that they’re pullin the full amount every month. Where the money is going I don’t know regardless I have been trying to fix it since I got the loan (6 months ago) and they can’t seem to get it figured out. That or they just don’t care too because I’m sure it’s going somewhere it’s not supposed to. Anyways 0/5 stars on this bank stay away at all cost. Will be moving banks soon.

Very busy , u can trust were your money is going.