GFA Federal Credit Union, Gardner, MA

The staff is generally extremely friendly and helpful and the new ATM is great but this bank tends to be slow to clear pending transactions/ pre authorization charges on your debit card making it difficult to determine the correct balance in your checking account and just got hit by 2 over draft fees yesterday because of this, even though my account returned to a positive balance in the same 24 hour period. This bank does not really care to have you unless you keep a consistent balance of $2000+. In fact I was specifically told I was not eligible for overdraft protection because I do not have a $2000 average balance. If you can maintain over $2000 at any given time then I recommend this bank. If not, I recommend the Walmart greendot bank. They are one day faster with transactions and deposits and never charge me overdraft when balance is returned to positive within 24 hours.

Always a pleasurable experience with all the staff. Tracy is a top class branch manager who not only helps the consumer, but always give advice on what the would be the next best step in any process.

On Dec 20th I stopped to use the ATM. It ate my card. I called at 10 am and they said they had my card and I would have to bring my ID in order to get it back. I asked if my wife could stop and get it since my work hours start earlier than the branch is open and later than the branch close time. They said only I could retrieve the card. Being a member for over 20 years and considering the holiday season and how important access to my funds are during this time, I am not at all pleased with their decision. There should be no reason why my wife could not show her ID and get my card since it is a joint account and both of our cards are linked to the account. I do realize security is very important, but considering the inability to stop in due to my work schedule, I believe more could have been done to rectify the situation in which I had no control of.

Anytime I ever call here, the people have the worst attitudes. I don't know what is going on that they are so miserable but it's poor customer service.

After using big banks for many years and being treated like a number, GFA is a breath of fresh air. Consistent, friendly, positive staff and environment.

The Pearson Boulevard branch, aka the Champagne, has exemplary service and customer relations. They are fun and friendly, energetic and enthusiastic, and funny. Thank you.

They help me a lot and were very friendly , amazing people at the person blvrd location in Gardner ma

Tracy is the absolute best. She is always on top of her game. Tracy is always my go to when I am at the bank.