Workers Credit Union, Gardner, MA

We've given the new teller machines enough time. Currently looking to leave though. When we first signed up with the bank we absolutely loved it. The people were so friendly and helpful. Now however, it's nearly impossible to get a person to talk to. My husband tried all weekend to deposit his check and kept getting "cannot deposit check at this time. No tellers available." Several times we have tried to take cash out and the machine was just out of money, causing us to drive around again to get to the ONLY other ATM. This weekend however, we ran into the same issue- can't withdraw because no teller is available. I know we aren't the only family that misses real people, and readily available assistance.

A once awesome bank has turned into a nightmare to work with. Branches always full with people who need help and cant do what they need without live people, machines down, drive thru can only do certain transactions(no deposits anymore), app and online systems are junk and God HELP YOU if you need to call and speak with someone. Youll be on hold for an hour. Bring back live tellers! The process was easy and friendly, machines were a terrible idea.

I've been with workers credit union going on 3 Years now and very seriously debating leaving because of the amount of issues I've had over the years. Representatives are a hit or miss are either nice or rude. My debit Card actually working when their plenty of money in my account is shotty. Trying to do anything over the phone for a loan or in person is like impossible because none of their loan specialists are ever avaliable

I love the new ITM ..when they work properly. I understand things happen , but I feel like the bank should extend their hours to accommodate the amount of customers trying to get banking done in peraon , especially at this time of year. It's a nightmare.

The worst bank around, don’t waste your time and money. The ITMs are incredibly unreliable and useless, only having two is absolutely idiotic. Went to withdraw money and one doesn’t even have enough to dispense $40 and the other isn’t functioning. I had to go down the street to withdraw cash and got hit with a fee. Dont support their awful nonsense decisions, go literally anywhere else in town and you’ll have a much better experience. This is not just an isolated issue, all the Workers branches are like this.

We've given the new teller machines enough time. Currently looking to leave though. When we first signed up with the bank we absolutely loved it. The people were so friendly and helpful. Now however, it's nearly impossible to get a person to talk to. My husband tried all weekend to deposit his check and kept getting "cannot deposit check at this time. No tellers available." Several times we have tried to take cash out and the machine was just out of money, causing us to drive around again to get to the ONLY other ATM. This weekend however, we ran into the same issue- can't withdraw because no teller is available. I know we aren't the only family that misses real people, and readily available assistance.

I used to love Workers. They've removed the tellers. I can't call my local Worker's directly. What's the benefit of a credit union if it's harder to interact with another human being than a large bank?