Sterling Associates, Northbridge, MA

Very helpful, easy to work with, quick to answer all my questions, fast loan approval, highly reccomended.

Jeff Kosinski was my main contact throughout the process of securing my boat loan. He was always available to answer my questions and if not immediately, he always returned my calls. The support staff were also very helpful with the process. Jeff and I worked well together to get me a great rate with the terms I requested. I highly recommend Sterling Associates for your financing needs.

This was our first experience purchasing a mobile home. Sterling was recommended to us by a friend. Sean Rogers was the associate who worked with us through this process. All I can say is he was extremely professional and efficient. All calls were returned and he was very responsive to all our questions and made sure that they were all addressed. There were many. Sean was a pleasure to work with and I would highly recommend sterling associates to anyone!

This is a very lengthy review but worth reading if you're deciding on a mortgage company. Did you know that Sterling Associates does mobile home mortgages as well as boats? This company was recommended by one of the communities where I was interested in purchasing a home. I had talked to a few other mortgage companies, and Sterling had the lowest rates, so I continued the process with them. From the first step of getting pre-qualified, to the closing and after, the level of unprofessionalism was unparalleled. Instead of giving me an amount that I could use as a purchase budget, I was instructed to find a home and inform them when I made an offer. When getting to the point where I needed to sign documents, everything had to be printed off and signed, then faxed back. Since this is a fairly archaic way of completing documents, I asked why. The response I received was that most people couldn't get it right which meant the VP received "17 calls for instructions" and it was easier to just do it this way. They deal with one title company and one appraisal company. Since the buyer is allowed to choose who they would like to perform the services, I requested different companies. I was told that wouldn't work. I received documents that stated I had the option to pay my taxes and insurance independently, instead of through escrow. When both items were listed on the disclosures, I was told the bank was requiring they be escrowed. I asked for the updated documents that stated that. My requests were never answered and I never received the updated terms. In addition to my personal issues with the company, Sean Rogers, VP, was able to alienate 2 separate realtors, that were working on the sale. His failure to return calls made their jobs frustrating. My list of issues goes on, but I think these few examples gives a good idea of the incompetence and ill preparedness Sterling has to deal with home mortgages. Even after the closing, issues continued which is the reason I felt strongly about posting a review. If you're buying a mobile home and you're looking for a way to make the process more confusing and stressful, by all means, choose Sterling Associates.