Arrha Credit Union - Springfield, MA, Springfield, MA

Arrha is a scam I filed a despute months ago and everytime I call they tell me a different story that does not add up. Each representative has giving the impression that they have not read my despute requests and that they have neglected my despute request. The manager that works at credit union in Springfield Massachusetts hung the phone on me during a calm discussion and completely disregarded my concerns of why one representative is telling me something else. It's either we cannot process your refund because you did not notify the merchant or we cannot refund you because it's a partial refund request meanwhile they never told me while I first submitted the despute in the first place and then according to the manger they only despute some fraudulent occurrences not all. I'm literally going to switch my bank they are so irresponsible and they always cancel your remote bank deposits over some again different excises that also doesn't line up they always coming up with other excuses that just never add up. I cannot remain in a bank that I cannot trust .

Best bank around and very business friendly. Adam the manager is professional, efficient, and informative. And the employees are all knowledgeable and friendly as well. I would recommend this credit union to anyone.

Arrha is hands down the worst bank I’ve dealt with. They never answer, they never call you back and on top of that how does my debit card all of a sudden stop working. When I call to see what’s wrong apparently here’s no record of me even having a card with this bank. Manifestation at its finest, I’ll be taking all my funds out of there first thing in the morning...hopefully I can get someone to answer.

Who ever thought that acquiring a mortgage could feel so stress free? That’s the seamless experience that I had working with Michael Kelly. He walked me through every step, was available to take care of all my questions and concerns, and made a difficult process, feel easy. I couldn’t have asked for more. Thank you Mike, & Arrha CU, for helping me make my dream home come true!

I had a car loan through this institution, and I will never use them again. The customer service is not great most times and the level of technology for users is still in the early 2000's. No ability to pay off loans online you have to drive a check or cash to their main branch. It also took many tries to get a simple account to account transfer completed. Lenders be aware you'll have to closely manage each interaction to ensure any level of success.

Micheal Kelly is absolutely amazing! I just secured a mortgage with Arrha, all thanks to Mike. His extensive knowledge, wisdom, and experience made the whole process simple. A big shoutout to Mike! If you're in the market for a mortgage, I highly recommend reaching out to Mike Kelly at Arrha. You won't be disappointed!

This bank has the worst customer service. I called because I realized money was taken out of my account. The representative said I would get a call back. I had to call back then the representative response was so rude. I will take my money to another credit union.