University Credit Union - Headquarters, Orono, ME

I have banked with UCU for several years and have always had prompt and excellent customer service experiences. It's what has kept me a member even after moving away. UCU has incredible employees and I would highly recommend this financial institution to anyone.

They over charged me today with my only 1 overdraft transaction a $120.00 as an overdraft fees, for only one transaction within a 24 hours. I did talked to them by phone and I went to them but they won't fix their broken poor system, which is makes all my previous transactions as pending while I'm using a debit card with a pin number. Just a new legal way so they can rob their own customers, just recently I was thinking to open a business account for my new store but I changed my mind after they overcharged me. Plus they told me without any respect that she want to educate me! (Like a punishment in my opinion) for what? Is it for being a loyal customer? they did this to my small personal account, so I don't think I will open any business account and I will close my personal account as well. Not recommend for sure.

Every time I go through the UCU head quarters, I am never greeted with a smile. The employees act like they hate their jobs and are rude. I have to repeat myself about 10 times for someone to understand what I am talking about, I have asked to talk to the manager more times then I should. It is sad because the smaller UCU on the Orono Campus has treated me very well and always took good care of me. Please re-open the on campus location soon. I would rate the on campus UCU with 5 stars, but the head quarters only gets 1 from me. On a positive note the manager at the headquarters is awesome and always has helped me.

If a bank is going to freeze your debit card, for 'security' purposes; doesn't it make more sense to call the account holder, instead of leaving them stranded? It is Friday, I am in a different time zone, and there are not even any Customer Service hours on a Saturday. So, my money is frozen for the weekend, thousands of miles away from home. My former institutions never did this to me. I also should not need permission to travel; if I lost my card or it was stolen, I am obligated to report that. I just checked my accounts, this afternoon, online, and all charges are fine. I traveled for a week before this business decided to freeze my assets. I would dare say that is negligent, on their behalf. Nevertheless, a simple phone call would have avoided the inconvenience dealt to me now. I am regretting switching to UCU. Maybe a complaint to the NCUA is now in order...

I have had accounts at a few different credit unions, but by far UCU is my favorite. The staff are amazing and take care of all my needs with smiles on their faces. UCU offers many different services and I always find what I need!

Do not use them, they are a scam they changed their policy and now they want to charge you a $10 fee just to pay your bill over the phone. when you contact customer service no one seems to care. Update, i called again today to see if they would waive their ridiculous fee i was told quote " we cant waive the fee, but if you download the app you can not pay a fee and you wont have to keep bugging us".... thats top notch customer service UCU, tell your customers they are bugging you. Terrible bank closing all accounts tomorrow.

Do beware that this bank does offer a variety of fees for their services. They have been good to work with though! There was only one time where I dealt with a very rude/apathetic call center manager, but that was very promptly corrected

I have banked with UCU for several years and have always had prompt and excellent customer service experiences. It's what has kept me a member even after moving away. UCU has incredible employees and I would highly recommend this financial institution to anyone.