Fifth Third Bank & ATM, Cadillac, MI

First, the people at the Cadillac bank location are stellar and great to work with. I have always had good experiences with them and they are 5 stars. The issue I have is with their security and tech team. This institution requires individuals to sign on with 6/9 numbers from the social security account or one's birthdate. My ss number has been stolen 3 times and it makes me very uneasy to give out 6 numbers. For over two years I have requested that the institution transition to the standard two-factor authorization (2FA) and initially was told they couldn't do it. Now, they are just starting their 2FA transition but the process is horrible. I am a business owner, and this morning I could not access my online account and received a message saying the identity of my computer could not be verified. However, I was able to log in to my personal account without difficulty using the same computer. Tech support admitted they were have problems with the transition to 2FA but still wanted me to 1. clear my cache and cookies. 2. reboot the computer 3. Try logging on again. I suggested that if there were known issues with logging on, then the institution should communicate that to their customers rather than having the customer do all the work. The suggestion fell on deaf ears. The drop dead point for me was when tech support said I would need to start logging on with the date my business began and if I didn't remember that date, I should contact the State of Michigan for that information. Business owners don't have time for this idiotic nonsense and shows how out-of-touch their tech team is with business customers. I will be spending the next several hours starting a switch to a banking institution that does not over-burden the business owner like 53 is doing. Later, this afternoon, Mary from the Cadillac Branch called and was genuinely concerned. I do appreciate her call and have restated that I absolutely do not have a problem with the 53 Cadillac branch office. As a result I have increased my review from a 2 to 3 star. I would have written a review specifically for Corporate but that option was not available. I have enjoyed our relationship I have with the Cadillac personnel but it is the Corporate level staff members who do not have a clue to the burdens they are placing on business owners.

Drive through only... But it is always super fast when I go there.

Ok bank with decent people. But what is making me rate this 2 stars is that I made a trip here on saturday to make a deposit into my landlords bank for rent. The hours are 9-12 on Saturday. When I arrived the bank was closed. Nobody was around. Very deceptive. I decided to google to see if there was any Fifth Third nearby open and the closest one was in Traverse City. I called and asked if they were actually open and made the trip up there to make my deposit to pay rent on time. Very displeased with this location. If you are not open. Then change your hours!

Needed a bank worst ever. I am disabled. The handicap parking is in the the back. I just left there and closed my account. The parking lot was horrible was not even plowed could not even get my wheelchair through the snow. The doorways are to narrow only one teller that was there was really concerned. But I refuse to do business that is not going to make sure they are compliant with the ADA GUIDELINES.

Super friendly. Nice branch.

First, the people at the Cadillac bank location are stellar and great to work with. I have always had good experiences with them and they are 5 stars. The issue I have is with their security and tech team. This institution requires individuals to sign on with 6/9 numbers from the social security account or one's birthdate. My ss number has been stolen 3 times and it makes me very uneasy to give out 6 numbers. For over two years I have requested that the institution transition to the standard two-factor authorization (2FA) and initially was told they couldn't do it. Now, they are just starting their 2FA transition but the process is horrible. I am a business owner, and this morning I could not access my online account and received a message saying the identity of my computer could not be verified. However, I was able to log in to my personal account without difficulty using the same computer. Tech support admitted they were have problems with the transition to 2FA but still wanted me to 1. clear my cache and cookies. 2. reboot the computer 3. Try logging on again. I suggested that if there were known issues with logging on, then the institution should communicate that to their customers rather than having the customer do all the work. The suggestion fell on deaf ears. The drop dead point for me was when tech support said I would need to start logging on with the date my business began and if I didn't remember that date, I should contact the State of Michigan for that information. Business owners don't have time for this idiotic nonsense and shows how out-of-touch their tech team is with business customers. I will be spending the next several hours starting a switch to a banking institution that does not over-burden the business owner like 53 is doing. Later, this afternoon, Mary from the Cadillac Branch called and was genuinely concerned. I do appreciate her call and have restated that I absolutely do not have a problem with the 53 Cadillac branch office. As a result I have increased my review from a 2 to 3 star. I would have written a review specifically for Corporate but that option was not available. I have enjoyed our relationship I have with the Cadillac personnel but it is the Corporate level staff members who do not have a clue to the burdens they are placing on business owners.

This branch has frozen my friends out of their account while they are on honeymoon in Las Vegas. The branch refuses to assist them with access to their funds while they are trying to enjoy their special days together. Terrible service and trash management.

Absolutely horrible customer service. The way they treat their customers is boardering piracy. On vegas for our honeymoon plenty of money in the bank but they messed up the limits on our card then deactivated the card. Leaving us in Vegas for 5 days with 0 dollars to our name.