Liberty Tax & Loans, Howell, MI

I should've paid attention to the few people walking out of their office mumbling to me "I will never come back here again!" I usually file taxes early but had to wait this year to get all my paperwork in place. Rarely anyone answers the phone. I left messages multiple times with no calls back. An email would've been nice, otherwise, why would you ask for it? The lady handling my paper was nice but she had to leave for emergency with no courtesy calls from the office to inform me about her absence even though I was calling and leaving her messages. I walked in few times to demand service since none of my messages were answered. Another young lady was working on my papers, and the results were all over the place. I almost filed for an extension since a lot of time was wasted on nothing . I found someone else an hour away from me to take me at the last minute before the end of the day.

No one ever answers the phone. I get people from other liberty tax office that the call gos to after so many rings. Ever time I've went there to finish up my taxes which has been 3 times ...they have no customers in there so why are they not answering the phones

Erica was do great! She helped me a ton and was very very kind! She deserves a raise!

I had the pleasure of working with Colton. He was patient and very helpful 10/10 would recommend

Colton was AWESOME!! Fastest time it's ever taken to do our taxes!! Friendly, professional service with a smile.... DOESN'T GET ANY BETTER THAN THIS!! ALL 5 STARS * PLUS 5 MORE * !!!

Colton is the definition of professional and an expert in his field! He completed my taxes quickly while answering all my questions with a smile! If you’re in Howell and looking for the best customer service ask for Colton at Liberty Tax! I will be returning for all my future tax needs! 5 + stars!!