Fifth Third Bank & ATM, Jackson, MI

Speaking with someone at 5/3 to resolve an issue is impossible! No one in the insurance/ escrow department calls back when promised and when I call them, there is never anyone who can assist. This is the worst customer service I have possible ever experienced.

Every year I have to call and have 5/3 send in my house insurance and taxes that are Owed that are in my mortgage and now again the insurance is late And they what to cancel my insurance on the house. I guess if something was to happen to my home 5/3 can eat it I will be changing banks

I've been banking with 53rd even before it was 53rd and never had a problem. I've had a 2nd mortgage, personal loans and always been happy with their services. Thank you 53rd. A happy customer.

Worst bank to ever deal with especially if both parents die unforeseeable death's. Not all estates have to go to probate that is one huge Lie, have consultated a Lawyer and had Lady bird deed made, and have notorized paperwork to prove legal rights, Mother in-law lean is paid off on a vehicle and never received a Clean title before she passed away, now DMV is requiring a letter for termination of lean, so title correction can be made, your requiring a letter from probate court which estate will never go too. With one child in Virginia and one in charge is here not being allowed to do anything. So 2008 Chrysler Aveo with 40k miles is about to be scrapped or set on fire one day. Just to get it gone, no longer our problem. Can't get title correction without letter to terminate lean, can't get letter for termination of lean without letter from probate court, can't get a letter from probate court because estate will never see the probate court. Db like we ask for our parents to die. No kind of empathy or humility at this bank they think they know the Law like they are Lawyer's.

I've always had a positive experience with this location and other branches within and outside of state. I have my personal and business finances through 53. Been a happy customer since 2013. Associates always have been nice. Never had a problem with getting a loan or with assistance. Actually even get random calls just to see if there's anything I need or have any questions. Not sure why these other reviewers are so negative. Probably just showed up on a day they were busy.. so thank you people for going to another bank! Dont want you here anyways! Peace!

The ATM at this bank is constantly not working and taking customers money yet this bank will not put a sign up on the ATM to warn customers that it takes money and does not deposit it into the account despite them being very aware of the technical difficulties it is causing its customers. They told me.that it has been having these issues often yet the ATM is still not fixed. This has happened to me multiple times and they keep telling me to file a dispute with the toll free number. I am done banking with this particular bank as they are not concerned enough to either fix the issue or warm customers that their money may be taken with no accountability of the transaction. No concern for the dilemma their customers are facing despite the complaints they have received over and again for this issue.

Been with this bank for almost ten years with my mortgage. Lost a close family member in December got behind a payment. Been a faithful customer and got behind. Told me to file for a hard ship, then told me I didn't qualify. Will not do anything else to help me. Instead they send creepy people in my yard while my kids are outside playing to take pictures once a week. I call them and tell them that is harassment. The very next day they sent someone else to take pictures this is very frustrating. They can't do nothing to help. Kids don't feel safe to go outside. Won't even let me talk to anyone higher up.

Pleasant experience today with Jasmine. Her kind demeanor made my transaction very easy. Thank you.