Astera Credit Union - Jolly Rd, Lansing, MI

Pulled into parking lot to use ATM, ATM said my apartment complexes check was invalid so after finally getting my check back I circled around where I sat for 15 minutes more to be told they cut the line off and I wasn't here when the cut the line off. All I needed was a check in my account. It takes two seconds and could have been avoided if they had a working ATM ever.

Should be zero stars!! I have been a customer with Astera when it was Auto Body back in the late 80s. I have never missed a payment on any loans have 42 years at the same employer. 34 years at the same address. Good credit score, $250,000 401K and another $80,000.00 in Stocks. But can't get a unsecured loan for $16,000.00. Thanks for nothing!!!! DON'T WASTE YOUR TIME HERE!!!!!!

Dont expect your loan officer has all their information correct, just make sure you know and study the "loan" before you decide to wrap up years of your life on someone else's misinformation and unknowing of the loan they are setting up for you.

The customer service isn’t the best at this specific branch. West Saginaw location seems to always have better customer service. I’ve been a memeber since this was auto body credit union in the 90’s. They aren’t the most helpful “credit union”, I get treated better by my “bank”. Why I don’t come here often. Unnecessary check holds, crude responses, no simple “hello” or “have a nice day” greetings in the drive thru, unwilling to increase lines of credit when the balance is zero and credit is good. Maybe after seeing this review, others will have better experiences in the future.

Good and bad.their security on your account and debit card are great. I've had my acct hacked twice and both times got my money back quickly and my acct froze for security. But one time recently I was 50 miles from home and someone in Detroit was using my acct to shop online so my acct was froze, but the only problem was I was completely stranded until the next day with no cash. I called the back of my debit card and they couldn't unlock my acct at all. I was low on gas so was stranded. I understand the security concerns but there should be a number to call to unlock it for a short time or whatever. Im just glad I didn't have my children with me in the middle of winter! Plus there after hours ATM on jolly rd is broke a lot, so once again not able to access my money. If you enter a wrong pin sometimes one time it will lock you out. Being locked out of your own acct is a real problem and being stranded. And also a few years ago they turned me and my wife down for a personal loan, so we went to lafcu and they accepted no problem at all. We have good credit and pay bills on time so don't understand why. Im looking into switching banks because being locked out with no options is a serious problem...

I’ve been to this branch a few times since I’ve banked with Astera and Saginaw is my home branch. The few times I’ve been their employee were rude and have refused to help me. A woman went to get her manager when she became frustrated helping me and the manager was bias of whatever the woman had told me and disregarded everything I had to say. Wasted my time before I had work. I then called a virtual call center to speak to someone different, who luckily was Marshall Weathers, a nice manager, who helps me often with my accounts at the Saginaw Branch. He was able to resolve my issue and I returned to the Jolly branch where they apologized after speaking with him. Literally ruining my day and wasting my time with their poor customer service. An apology did not brighten my day because I’m management where I work and I take pride in helping resolve problems and I was handling important business with my business account. I will not be returning there and this was not my first bad experience with them. Making me feel small and unimportant

I been banking here for 3 years and I have been discriminated by the manager I don’t even wanna bank here so when my money comes I’m taking every dime I have and closing the account going somewhere else they are disgusting and also if I bank through here how it a fee to cash my check and I have a account threw them ? Just full blown racist energy

These may be the worst people I've ever had to deal with. My father was sick. My mother went there and did everything they said with their accounts to make sure when he died she had access. My father passed, and my mother has ti move in with me because these people won't give her access to her account with her name on it. These are BAD PEOPLE that really seemed to take pleasure in my mother's agony. It's sad that there'd people in there world like this