LAFCU, Lansing, MI

Always very helpful I have have been a member for 45 years..

Your customer service has gone down hill ! It used to be top rate . Drive thru services in Charlotte are horrible with extended wait times . When calling the main office for answers on my Ira rollovers the person in charge wasn’t even knowledgeable but called back the first time with a semi answer. Called her back and never returned my call after leaving messages on her machine . Had to call back and have another girl who messaged back and forth between me and the responsible person in a non personal three way conversation. Your services have deteriorated and when the pandemic recedes you will lose customers because of the lack of efficient and professional services that you once provided . You were top notch and always the best in my opinion. Proud member since 1969 ! Please improve your service to your customers . Sincerely long time member and supporter .

Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%. DENA

Horrible experience with their auto loans. Staff is incompetent and unable to help when you need. never recommend this company! Switching my loan over to a better company. I have made monthly payments on time every month yet I still get charged various fees that staff cannot correct or explain. DO NOT GIVE THEM YOUR MONEY

Deb Johns is the sweetest. Helped our family update accounts for ease of operation. She is a true gem. Ramona Green.

Your customer service has gone down hill ! It used to be top rate . Drive thru services in Charlotte are horrible with extended wait times . When calling the main office for answers on my Ira rollovers the person in charge wasn’t even knowledgeable but called back the first time with a semi answer. Called her back and never returned my call after leaving messages on her machine . Had to call back and have another girl who messaged back and forth between me and the responsible person in a non personal three way conversation. Your services have deteriorated and when the pandemic recedes you will lose customers because of the lack of efficient and professional services that you once provided . You were top notch and always the best in my opinion. Proud member since 1969 ! Please improve your service to your customers . Sincerely long time member and supporter .

Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%. DENA

Horrible experience with their auto loans. Staff is incompetent and unable to help when you need. never recommend this company! Switching my loan over to a better company. I have made monthly payments on time every month yet I still get charged various fees that staff cannot correct or explain. DO NOT GIVE THEM YOUR MONEY